Manager, Global Logistics Service Office
vor 4 Wochen
**POSITION TITLE**:
**Manager, Global Logistics Service Office (M/F/d)**
**LOCATION**:
**Garching near Munich / Germany or Altenmarkt / Austria or Krakow / Poland**
:
**As the Manager of Global Logistics Office at Amer Sports, you drive all customer logistics requests for Europe and Northern America with the support of your team, in order to provide the best quality of service to our brands.**
**You are a key player in our Logistics chain by taking care of requests prioritizations and claims management, as well as being the main communication channel in case of urgent logistic issues.**
**As a strong support to the Distribution and Transportation department, you contribute to improvement projects at a global level, and you coordinate customers specific requests.**
**You lead a team of multi-national specialists located at different sites, mainly in Poland, Austria and Northern America.**
**MAIN RESPONSIBILITIES**:
***
**Lead the Helpdesk Function**:
- Monitor Ticket-Activity (Service Level Agreement - First Response Time & Time to Solution; Queue Management).
- Be the Escalation contact for complex requests, incidents or complaints concerning Distribution & Transportation topics.
**Coordinate customers’ logistics requests**:
- Consolidate all customer requests.
- Take part in regular meetings with all key account’s representatives from Sales & Customer Service.
**Drive stakeholders’ communication & support**:
- Inform D&T stakeholders on Distribution Centers performance, backlog, crisis, priorities management.
- Develop with the Transportation department the action plans related to carriers in case of claims.
- Support service improvement projects on global level.
**Manage customer specific requests: VAS (Value Added Services)**
- Consolidate customer requests and define standards.
- Perform regular commercial and service reviews.
- Set action plan for continuous improvement of service and costs.
Management scope: global team of 5-10 people
- This position requires regular business trips in Northern America and Europe.**REQUIRED COMPETENCIES**:
- Strong communication and influencing skills.
- Organizational & prioritization skills.
- Customer orientation.
- Strong analytical skills.
- Negotiation skills.
- Knowledge of Supply Chain processes is a plus.
**YOUR PROFILE**:
- You are a good communicator, fluent in English, with minimum 5 years’ experience in the environment of customer satisfaction, ideally as a manager of a customer service department or helpdesk function.
- You are a problem solver, with proven leadership skills and ideally a multicultural working experience.
- University degree or equivalent experience.
**WHAT WE CAN OFFER YOU**:
- An interesting role in an exciting industry
- Career progression and training opportunities
- The opportunity for independent and self-reliant work
- A friendly and vibrant working environment in a dynamic and international team
- Possibility to work from home 2 days a week
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Manager Local Racing Alpine Österreich
Vor 3 Tagen
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Für unser Headquarter in Altenmarkt im Pongau / Salzburg suchen wir zur Verstärkung unseres Teams**: **MANAGER LOCAL RACING ALPINE ÖSTERREICH &** **DEUTSCHLAND (M/W/D)** **In dieser spannenden und verantwortungsvollen Position repräsentierst...
-
Manager Local Racing Alpine Österreich
vor 1 Woche
Altenmarkt im Pongau, Salzburg, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Für unser Headquarter in Altenmarkt im Pongau / Salzburg suchen wir zur Verstärkung unseres Teams**:**MANAGER LOCAL RACING ALPINE ÖSTERREICH &****DEUTSCHLAND (M/W/D)****In dieser spannenden und verantwortungsvollen Position repräsentierst du die...
-
People & Culture Manager Atomic (M/w/d)
vor 2 Monaten
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Zur Verstärkung unseres HR Teams am Standort in Altenmarkt im Pongau / Salzburg suchen wir zum nächstmöglichen Zeitpunkt**: **PEOPLE & CULTURE MANAGER ATOMIC (M/W/D)** **In dieser spannenden und verantwortungsvollen Position verbindest du deine...
-
Office Und Operations Manager
vor 1 Woche
Ried im Innkreis, Oberösterreich, Österreich Stranzinger Express GmbH Vollzeit**Berufserfahrene**:Durch die parallele Nutzung bestehender Online-Marktplätze, gepaart mit einem Full-Service-E-Commerce-Ansatz, schaffen wir für mitteleuropäische KMUs beste Voraussetzungen, rasch und erfolgreich am globalen Markt zu agieren. Unser Service reicht dabei von der Organisation der Logistik (wir holen die Produkte "ab Rampe" ab), über die...
-
People & Culture Manager Atomic (M/w/d)
vor 1 Woche
Altenmarkt im Pongau, Salzburg, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Zur Verstärkung unseres HR Teams am Standort in Altenmarkt im Pongau / Salzburg suchen wir zum nächstmöglichen Zeitpunkt**:**PEOPLE & CULTURE MANAGER ATOMIC (M/W/D)****In dieser spannenden und verantwortungsvollen Position verbindest du deine...
-
Area Sales Manager Atomic
vor 1 Woche
Altenmarkt im Pongau, Salzburg, Österreich Amer Sports VollzeitFounded in 1955 in the heart of the Austrian Alps, ATOMIC is the world's largest ski-manufacturer. Products perfectly tailored for ski racers and freeskiers, cross-country skiers and backcountry skiers, beginners and World Champions alike are being tested in the company's backyard around Altenmarkt. ATOMIC employs 750 people and has more than 60 years of...
-
Trainee Omnichannel
vor 2 Wochen
Altenmarkt im Pongau, Österreich Atomic Austria GmbH Vollzeit**TRAINEE OMNICHANNEL (M/W/D)**: **(MINIMUM DURATION 6 MONTHS)**: As a Commercial Operations Trainee at Atomic you will have the unique opportunity to see what makes a strong sales engine work and gain experience into how sales operations, IT tools & systems and be a part of managing transversal projects. You will support the Global Sales and Omnichannel...
-
Cad Project Manager Langlauf
vor 1 Woche
Altenmarkt im Pongau, Salzburg, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Für unseren Produktionsstandort in Altenmarkt im Pongau / Salzburg suchen wir zum nächstmöglichen Zeitpunkt**:**CAD PROJECT MANAGER LANGLAUF (M/W/D)****Wir wenden uns an motivierte und technikbegeisterte Persönlichkeiten, die in der...
-
Regional Head of Marketing Emea
vor 4 Wochen
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Atomic is one of the leading manufacturers of wintersports equipment and part of the Amer Sports Corporation. For our head office in Altenmarkt im Pongau / Salzburg we are seeking at the earliest possible date**: **REGIONAL HEAD OF MARKETING EMEA (M/F/D)** **As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand...
-
Regional Head of Marketing Emea
Vor 2 Tagen
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Atomic is one of the leading manufacturers of wintersports equipment and part of the Amer Sports Corporation. For our head office in Altenmarkt im Pongau / Salzburg we are seeking at the earliest possible date**: **REGIONAL HEAD OF MARKETING EMEA (M/F/D)** **As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand...
-
Area Sales Manager Atomic
vor 7 Stunden
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Founded in 1955 in the heart of the Austrian Alps, ATOMIC is the world‘s largest ski-manufacturer. Products perfectly tailored for ski racers and freeskiers, cross-country skiers and backcountry skiers, beginners and World Champions alike are being tested in the company’s backyard around Altenmarkt. ATOMIC employs 750 people and has more than 60 years...
-
Regional Head of Marketing Emea
vor 3 Wochen
Altenmarkt im Pongau, Österreich Atomic Austria GmbH Vollzeit**REGIONAL HEAD OF MARKETING EMEA (M/W/D)**: As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness, growth, and market presence for Atomic across the EMEA region. You will lead a talented team responsible for marketing strategy, campaign execution, and brand development across multiple countries. This role...
-
Regional Head of Marketing Emea
vor 3 Wochen
Altenmarkt im Pongau, Österreich Atomic Austria GmbH Vollzeit**REGIONAL HEAD OF MARKETING EMEA (M/W/D)**: As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness, growth, and market presence for Atomic across the EMEA region. You will lead a talented team responsible for marketing strategy, campaign execution, and brand development across multiple countries. This role...
-
Office Und Operations Manager
vor 2 Monaten
Ried im Innkreis, Österreich Stranzinger Express GmbH Vollzeit**Berufserfahrene**: Durch die parallele Nutzung bestehender Online-Marktplätze, gepaart mit einem Full-Service-E-Commerce-Ansatz, schaffen wir für mitteleuropäische KMUs beste Voraussetzungen, rasch und erfolgreich am globalen Markt zu agieren. Unser Service reicht dabei von der Organisation der Logistik (wir holen die Produkte "ab Rampe" ab!), über die...
-
Office Und Operations Manager
vor 7 Stunden
Ried im Innkreis, Österreich Stranzinger Express GmbH Vollzeit**Berufserfahrene**: Durch die parallele Nutzung bestehender Online-Marktplätze, gepaart mit einem Full-Service-E-Commerce-Ansatz, schaffen wir für mitteleuropäische KMUs beste Voraussetzungen, rasch und erfolgreich am globalen Markt zu agieren. Unser Service reicht dabei von der Organisation der Logistik (wir holen die Produkte "ab Rampe" ab!), über die...
-
Cad Project Manager Langlauf
vor 3 Wochen
Altenmarkt im Pongau, Österreich Amer Sports Vollzeit**Atomic ist einer der führenden Hersteller von Wintersport Ausrüstung und Teil der Amer Sports Corporation. Für unseren Produktionsstandort in Altenmarkt im Pongau / Salzburg suchen wir zum nächstmöglichen Zeitpunkt**: **CAD PROJECT MANAGER LANGLAUF (M/W/D)** **Wir wenden uns an motivierte und technikbegeisterte Persönlichkeiten, die in der...
-
Regional Head of Marketing Emea
vor 1 Woche
Altenmarkt im Pongau, Salzburg, Österreich Atomic Austria GmbH VollzeitREGIONAL HEAD OF MARKETING EMEA (M/W/D):As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness, growth, and market presence for Atomic across the EMEA region. You will lead a talented team responsible for marketing strategy, campaign execution, and brand development across multiple countries. This role requires...
-
Regional Head of Marketing EMEA
vor 3 Wochen
Altenmarkt im Pongau, Österreich Amer Sports Europe Services GmbH VollzeitAtomic is one of the leading manufacturers of wintersports equipment and part of the Amer Sports Corporation. For our head office in Altenmarkt im Pongau / Salzburg we are seeking at the earliest possible date: REGIONAL HEAD OF MARKETING EMEA (M/F/D) As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness,...
-
Regional Head of Marketing EMEA
vor 1 Monat
Altenmarkt im Pongau, Österreich Amer Sports Europe Services GmbH VollzeitAtomic is one of the leading manufacturers of wintersports equipment and part of the Amer Sports Corporation. For our head office in Altenmarkt im Pongau / Salzburg we are seeking at the earliest possible date: REGIONAL HEAD OF MARKETING EMEA (M/F/D) As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness,...
-
Regional Head of Marketing EMEA
vor 1 Monat
Altenmarkt im Pongau, Salzburg, Österreich Amer Sports Europe Services GmbH VollzeitAtomic is one of the leading manufacturers of wintersports equipment and part of the Amer Sports Corporation. For our head office in Altenmarkt im Pongau / Salzburg we are seeking at the earliest possible date: REGIONAL HEAD OF MARKETING EMEA (M/F/D) As the Regional Head of Marketing for EMEA, you will play a pivotal role in driving brand awareness, growth,...
