Outbound Renewal Sales

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important it is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we're looking for**

As an Outbound Sales Representative, you will be instrumental in the retention of existing business and incremental portfolio growth through the effective management of Member renewals. **This will be remote work.**

**Key responsibilities of the role include**:

- Manage the end-to-end process of an existing business protection renewals;
- Conduct outbound renewal calls;
- Demonstrate sales skills by identifying Member needs and matching appropriate additional sections and products.
- Quickly build trusting relationships with Members and Capricorn Mutual field staff.
- Demonstrated sales skills in a call centre environment.
- Excellent communication skills and creative problem-solving abilities.
- Ability to multi-task updating systems whilst conversing over the phone.
- Intermediate skill in the use of Microsoft Office Software Suite.

**Experience**
- 2 years' experience within a Sales and Service oriented role.
- Insurance industry experience (desirable)
- Previous experience using CRM systems.
- Previous experience in an outbound sales role highly desirable.

**Qualifications**
- ASIC RG146 tier 1 qualification (desirable)

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The next steps