Customer Project Manager

When applicable, Bombardier promotes flexible and hybrid work policies.

**Why join us?**:
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

**What are your contributions to the team?**:

- Act as a primary point of contact with our customer base for the detailed project management of the aircraft interior and exterior completion and equipment configurations in respect of the associated technical specification packages.
- Be expected to liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
- Monitor workflow to ensure work package is on schedule and within budget. Support Project Responsible/Certifying Staff who manage the project.
- Serve as customer primary point-of-contact in communicating, coordinating, and follow-up on commitments and items such as time/labour/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and address warranty issues (ODC & Customer Dispute).
- Update daily reports on status of aircraft and report to during the Daily Management Meeting on Maintenance Projects. Responsible for providing updates on customer issues and invoices during the daily meeting.
- Review, approve, and sign final customer invoice as needed.
- Be responsible for meeting or exceeding financial objectives on all projects.
- Assist in the billing of customer invoices.
- Support the team, with the aid of the technical records department, in returning aircraft to service (RTS) after maintenance.
- Perform post work package activities (i.e., customer follow-up calls, resolve customer issues after departure).
- Coordinate special programs together with Planning and the Project Responsible/Certifying Staff (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty).
- Execute any other adhoc assignment task by management.
- Encourage and promote a safe work environment.
- Maintain current training with respect to technical and supervisory skills by attending training classes, special technical and administration courses and seminars as necessary.

**How to thrive in this role?**:

- You have basic knowledge of aircraft maintenance programs for business jet aircraft.
- You have basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
- You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
- You are skilled in Customer services and Problem resolution necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
- You have previous experience with business jet aircraft.
- You have previous experience in Project Management.
- You have excellent computer literacy and are competent on basic computer systems (e.g. Microsoft Word, Adobe PDF). Knowledge of specific IT systems would be beneficial, but not essential.
- You have good verbal and written communication skills.
- You have excellent planning and organizational skills necessary to coordinate workload around multiple assignments.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.