Pricing Supervisor

**DUTIES AND RESPONSIBILITIES**

**Customer Service**:

- Establish, negotiate, and execute processes and service level agreements with the branch network that meet the pricing needs of locations and support the enforcement of compliance with company policies and relevant regulations
- Collaborate with teams around the globe to continuously improve processes, build tools, and share best practices for pricing
- Work closely with locations to identify and capitalize on strengths/overcome weaknesses in terms of pricing and service compared to our competition
- Develop relationships with internal and external customers
- Serve as an escalation point for exceptions
- Maintain a strong understanding of all C.H. Robinson product offerings and modes

**Team Leadership**:

- Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
- Support the annual merit and equity programs for assigned team to align compensation with performance results
- Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
- Encourage employee feedback through formal and informal channels. Work with next-level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
- Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs
- Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency

**QUALIFICATIONS**

Required:

- Minimum **3 years **of **Global Forwarding Operations, Sales, Account Management** and/or **pricing** experience
- Demonstrated verbal and written communication and multi-tasking skills, including excellent project and meeting management
- Fluent in **English** (written and verbal)

Preferred:

- Previous supervisory experience
- Proficient in Microsoft Office Suite of programs
- Ability to build, manage and foster a team-oriented environment
- Ability to foster a collaborative and adaptive teamwork and communication style
- Demonstrated negotiation, collaboration, and influencing skills
- Demonstrated strong decision-making skills, problem-solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

**What C.H. Robinson offers you**:
When you enter one of our branches, you'll immediately notice the atmosphere. Our teams are open-minded, dynamic, and committed. If you are driven by energy, initiative, and success, our work environment is a perfect fit for you.
- Real career opportunities and the chance to enhance your skills in a dynamic global company.
- Professional counseling (e.g., ICAS, insurance advice).
- Training programs (e.g., GoFluent, Percipio) and individual career planning.
- Bonus options, Employee Stock Purchase Plan after one year of employment.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping thereJoin us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.