Idt Analyst

**BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry**

**To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey**

**British American Tobacco Germany has an exciting opportunity for an IDT Analyst in Vienna**

**Join the DACH Tech Revolution**

Are you ready to step into a role where technology meets innovation and your ideas matter? We’re on the hunt for IT Expert to join our DACH IDT team. This is your chance to develop your skills, lead valuable projects, and work with a team that’s shaping the future. If you’re curious, tech-savvy, and ready to roll up your sleeves, keep reading—you’re in the right place.

**Your key responsibilities will include /**What you will do?**
- Provide functional support for projects and products by ensuring business requirements are met, systems are optimized for operational efficiency and developing detailed process maps and workflows to visualize current and future state processes, identifying areas for improvement and streamlining operations.
- Design and implement change management plans and communication strategies to ensure smooth transitions during system or process changes.
- Support the development of end-user technology projects, including collaboration services, to improve employee productivity and user experience
- Train new employees on IT procedures and ensure compliance with established standards and best practices.
- Monitor and address any business-related issues that arise during project execution, providing timely solutions
- Keep track and support ITSM modules and service catalogs. Manage SLAs by defining, monitoring, and analyzing performance metrics.

**What are we looking for?**/**What Makes You a Fit**?**
- IT education background and familiar with BAT technology landscapes across the region.
- Deep understanding of IDT processes according to ITIL Framework (Request, Incident, Change, Asset, Vendor,)
- Time, workload, and stress management. Taking on responsibility and drive through to deliver outcome
- Solid experience and knowledge in documentation and planning tools and techniques
- Demonstrated knowledge and experience of working with M365 collaboration tools
- Experience with ServiceNow for process optimization and automation
- Familiar with project management fundamentals
- Proven experience in Marketing & Activation platforms, systems and projects
- Written and spoken English and German proficiency

**What we offer you?**
- A range of attractive benefits such as full subsidy of the ‘Deutschland-Ticket’, discounts with fitness centers and Corporate Benefits, diverse online and offline training and development opportunities to nurture your functional & leadership development, and so much more.
- The possibility to flexibly shape your working hours
- remotely or at the office.
- Probably one of the best offices in Hamburg’s city center with a breathtaking Alster view, providing a state-of-the-art working environment and a dedicated Oasis area to switch off and celebrate successes together in regular after works and office parties.
- The opportunity to shape the transformation of an entire industry, we prioritise continuous improvement within a transformative environment, preparing for ongoing changes.
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here. Find out more by visiting our Hamburg career page.

**WHY JOIN BAT?**

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions. Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture). Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee exp