Team Manager
vor 6 Monaten
**Tätigkeitsbeschreibung** ROLE & RESPONSIBILITIES**:
**Client Centric Activities**
- Responsible of client experience in store, offer an exceptional Client Experience by ensuring excellent Client Journey standards
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff-Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets-Ensure the inclusion of digital tools and assets in the client journey-Listen and consider feedback of customers by highlighting all relevant information to Store Manager-Assist sales Staff or personally manages VIP Clients-Manages all delicate situations regarding sales activities
**Team coaching**
- Build the best team through talents recruitment and retention-Continuously focus sales associates from transactions to relationship building-Sales-proactive engagement-conversation and emotional closeness-belonging to the company and believing in the brand story and mission-boosting distant sales-upskill digitally sales Staff on digital clienteling tool-empathy and next level consultative techniques-looking and listening to what clients want to boost cross
- and up-selling-Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback-Promote a positive and professional team environment that fosters trust, integrity and superior performance standards-CRM trainings
**Product Handling**:Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations-Liaise with Stock Assistant to guarantee stock provision-Guarantee end of season returns and product transfers-Undertake regular stock checks
**Store Operations**: -Ensure administration and operations procedures are respected - Manage payment systems and safety of goods in accordance with Company procedures and policies
**Store Image**:
- Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display - Liaise with the In-Store Visual to plan display fittings; verify visual criteria effectiveness in terms of sales
Job Reference: PF01967
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