Work Preperator

The Work Preparator (m/w/d) is responsible for scheduling field service work, coordinating suppliers for planned/unplanned services and managing tooling to include shipments, calibration, rentals, audits, and invoices.

**At INNIO we offer you**:

- An innovative and international working environment
- Flexible working time (depending on position and role)
- Health We Care Program
- Moving cost support for new employees in accordance with policy
- Good connections to public transport: 12th District - close to subway station U6
- Transportation cost support in accordance with policy

**Your Responsibilities**:

- Serve as the assistant and representative to the Regional Field Service Manager and Customer Service Managers
- Handle all direct and indirect customer contacts in a proactive and professional way
- Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors
- Manage material and labor resources in a cost sensitive way
- Trigger units’ Bill of Materials (=BOM) updates after service event executions in a timely manner
- Document all triggered tasks within our ERP system
- Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
- Create required technical and commercial documentation during operations
- Ensure compliance with quality and EHS guidelines regarding internal and external resources
- Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
- Review service events to track any unplanned actions/work which must be added
- Provide recommendations for improvement regarding operations initiatives
- Work within the services team to achieve service key performance indicators

**Your Profile**:

- Apprenticeship in a technical (mechanical/electrical) field or degree form a higher technical college (e.g. HTL)
- Excellent working experience as technical specialist with great customer service abilities
- Strong written and oral abilities in German and English
- Ability to handle stress
- Ability to work in structured manner, set priorities, and take initiative
- Strong customer focus aligned with awareness of general business interests
- Some travel required (2-3 weeks/per year across Regions, mainly Austria)

The minimum salary for this position is in accordance with the Austrian collective agreement and amounts at least EUR 3.207,73 gross per month (x 14 payments), over-payment possible depending on your qualifications and experience