Senior Customer Support Manager

vor 6 Monaten


Wien, Österreich Hubert Burda Media Vollzeit

**Senior Customer Support Manager (m/w/d)**:

- Vienna- Full-time employee- Professional/Experienced- 42.000€ - 52.000€- 4.4- Vienna- Full-time employee- Professional/Experienced- 42.000€ - 52.000€- 4.4**Deine Aufgaben**:

- Problemlösung von diversen technischen Anfragen unserer Kund:innen per Telefon und Ticketsystem, Du agierst hierbei als **2nd Level Support** (Adaptierung von Datenbank-Einträgen und Bearbeitung von Quellcode)
- **Unterstützung** unserer Kund:innen entlang des gesamten **Kunden-Lebenszyklus** (von How-Tos, über das Einrichten von Kundenaccounts bis zur Klärung von Systemanforderungen)
- **Sicherstellung** der richtigen Verwendung unseres Bewerbermanagementsystems
- Förderung und Sicherstellung der **Kundenzufriedenheit**:

- Mitarbeit bei internen Projekten zur **kontinuierlichen Verbesserung** unseres Customer Supports

**Das bringst Du mit**:

- Mehrjährige einschlägige Erfahrung im **technischen** **Kundensupport**:

- Gute Kenntnisse mit HTML, CSS sowie Datenbanken (SQL von Vorteil)
- Erfahrung mit diversen Support-/**Ticketsystemen** (Zendesk, Trello etc.)
- Gute Kenntnisse von Cloud-basierten **Softwarelösungen** und der Software-/Webentwicklung mit PHP von Vorteil
- Leidenschaft für die **Kommunikation** und **Beratung** unserer Kund:innen
- Hohe IT-Affinität, **Lösungskompetenz** für komplexe Probleme und analytische und lösungsorientierte Persönlichkeit
- Verhandlungssicheres Deutsch und Englisch

**Erfahre mehr über diesen Job**:

- Öffnen...**Deine Benefits**:

- Summer and Christmas parties- Trust-based working hours- Communication on equal terms- Lived culture of failure- Personal development thanks to internal and external workshops- Mood-o-Meter Feedback / questions for the board- 12 weeks Workation- 6 week vacation- Summer and Christmas parties- Trust-based working hours- Communication on equal terms- Lived culture of failure- Personal development thanks to internal and external workshops
- Mood-o-Meter Feedback / questions for the board
- 12 weeks Workation
- 6 week vacation


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