Customer Service Coordinator

vor 3 Monaten

Wien, Österreich Cochlear Ltd Vollzeit

**Customer Service Coordinator **(maternity leave cover) (M/F/d) -** **Vienna**

Imagine using your experience to help people around the world to hear again. We offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

We are looking for a **Customer Service Coordinator** **(maternity leave cover)** - (M/F/d) to join our team in Vienna. The position holder is responsible to coordinate the day-to-day customer service, which includes the handling of customer queries/requests, the processing of customer orders and the facilitation and tracking of internal processes to ensure the best possible service is provided to customers.

**Responsibilities**:

- Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders throughout the entire ordering and return process.
- Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments
- Provide first level support and troubleshoot and resolve customer issues and complaints.
- Train the distributors on processes and assure they are followed to meet compliance.
- Collaborate with other team members and departments to provide the best customer experience.
- Maintain and update customer records and databases.
- Contribute to the implementation of new service business related programs.
- Support product launches and work in project teams
- Continuous improvement of workflows and processes
- Assist and hold presentations in workshops if requested.
- Contribute to ideas on systems and process methods to improve deliverables.

**Your profile**:

- Experience in a service-oriented role, preferably in a global/multi-national company; MedTech experience is a plus.
- Fluency in German and English is essential.
- Knowledge of any Central Eastern European language is an advantage.
- Ability to prioritize tasks and work flexibly in a cross-country team.
Positive attitude and empathetic approach towards recipients, understanding their needs.
- Proactive, independent, and flexible team player.
- Strong communication and interpersonal skills, with a positive phone demeanor.
- Highly organized, process-oriented, and constructive in task execution.
- Minimum High School Diploma with vocational qualification in business administration or secondary education.
- Fast learner, open to change, adept at solving complex problems, and striving for efficiency.
- Cultural sensitivity and awareness.
- Ideally, project or process management skills.

**Your benefits at Cochlear**:

- Your job makes a real difference - we are proud of our mission, our products and making a positive difference in people's lives.
- For legal reasons we point out that this position is classified in group E of the collective agreement for trade. We offer a salary in line with the market, which is significantly higher and corresponds to the qualifications and experience.
- Additional bonus compensation
- Yearly salary increases
- Job ticket
- Pluxee meal vouchers
- Flexible working hours and the possibility to work remotely (40%)
- Fresh fruit basket and free hot and cold drinks in the office
- Regular employee events
- Ergonomic and modern working environment
- Career development opportunities
- Cochlear Academy trainings including extensive onboarding.

**Please note**:For this position, a valid work permit for Austria is required.**

**Sounds exciting? It is

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