Community Host

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

We are looking for a Community Host to join our IFM team in Graz, Austria.

**Main duties and activities**:
Responsible for and manage the Customer Experience services within the front desk and workplace and how it impacts all client employees and visitors

Proactive communicator with all key influencers within JLL and client

Liaising with the team and other key stakeholders.

Provide written reports and quality data as required

Support the operational 1FM Workplace Experience Survey NPS

Own your operational space to ensure a fantastic Service Journey for customers within your location

Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally

Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or client risk.

Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.

Ensure compliance with JLL and client H&S processes and procedures, including internal and external audits.

Actively participate and contribute to all team and management meetings.

To ensure that customers are given a prompt and efficient service and expectations
are consistently exceeded.

To regularly monitor customer feedback and produce an appropriate action plan based on the results.

To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

To ensure that you deliver what you promise to the customer, client and team.

To ensure that all agreed service objectives are met in line with client expectations.

To be aware of changing needs of customers and adjust the service accordingly in line with global standards

To ensure that all agreed service objectives are met in line with client expectations.

To provide an excellent standard of client service

Support admin and financial support as and when required

Any other duties required as part of the role as and when requested

**Person Specifications**:
You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills

Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers

High attention to detail

Flexible and proactive

Ability to react quickly and decisively when faced with a problem or issue

Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment

Able to work off their own initiative and with mínimal direction

Strong team player with a commitment to support their colleagues

Exceptionally organized and skilled in multi-tasking

Computer Literate - good understanding and working knowledge of office software.

Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver