On Site Support Specialist

vor 6 Monaten


Wien, Österreich Linear International LTD Vollzeit

**Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On Site Support Specialist is responsible for providing Installations, Moves, Additions, Changes, and Disposals (IMACD) services, where physical presence is essential. This position also involves managing a buffer stock of replacement hardware, peripherals, and network devices stored on-site.

**Key Responsibilities**:
**Incident and Request Resolution**: Resolve incidents and service requests related to On Site support in collaboration with the customer's Service Desk and End Client's local representatives.

**Installations, Moves, Adds, Changes, and Disposals (IMACD)**: Provide essential support for installing, moving, adding, changing, and disposing of hardware and peripherals as required.

**Buffer Stock Management**: Manage and maintain replacement hardware, including workstations, mobile phones, and network devices, ensuring sufficient stock is available on-site.

**Customer Interaction**: Act as a liaison between the customer's Service Desk and End Client's teams, ensuring efficient communication and problem resolution.

**Smart Hands Support**: Offer technical support for non-standard devices, local break-fix of hardware, and software components as needed during the agreed Service Window.

**Ticket Management**: Capture and log incident and request details in the customer's ITSM tool, using English as the primary language for ticketing.

**Coordination**: Collaborate with customer/End client ITSM tools such as TopDesk or Capgemini's ITSM platform to streamline support processes.

**Workspace Management**: Utilize physical workspaces provided by the customer at sites for On Site support personnel.

**Stock Management**: Manage stock of common spare parts to facilitate quick resolution of hardware-related faults.

**Disposal**: Handle the decommissioning and disposal of end-user devices, ensuring compliance with agreed procedures and policies.

**Replacement Device Service and Swap**: Coordinate the replacement of client systems to minimize downtime for end users when necessary.

**Requirements**:

- Prior experience in a similar On Site support role is preferred.
- Strong knowledge of IT hardware and software components.
- Excellent communication skills, including proficiency in English.
- Ability to work within a team and collaborate effectively with different stakeholders.
- Strong problem-solving and troubleshooting skills.
- Familiarity with ITSM tools and ticketing systems.
- Flexibility to work within the agreed Service Window, which may include some overtime and weekends.

**Working Hours**:
The working hours for this role adhere to local labor laws and may vary based on location.

**Service Window**:

- For Dedicated Locations: Monday to Friday during business hours (08:00 - 18:00)
- For Scheduled Campus Days: Service Window will be during the scheduled visit.

**Service Credits**:

- The On Site Support Specialist is responsible for meeting Service Levels, with a Service Credit scheme in place for specific SLAs.
- Earnback opportunities are available if SLAs are consistently met or exceeded.

**Exclusions**:
The following activities are considered outside the scope of this role:

- Providing backfill for the absence of dedicated engineers.
- Asset physical disposal (handled by the customer).
- Shipping and logistics of assets (provided and paid for by the customer).
- Asset refresh (planned and managed by the customer).
- Facilities support (e.g., CCTV cameras, etc.).

**Job Type**: Contract
Contract length: 12 months

Pay: 180.00€ - 200.00€ per hour

Ability to commute/relocate:

- 40211 Düsseldorf: Reliably commute or planning to relocate before starting work (required)



  • Wien, Wien, Österreich Computer Futures Vollzeit

    Wir suchen eine Fachkraft mit hoher Eigeninitiative und der Fähigkeit, selbst Projekte zu organisieren. Als On-Site-Support-Experte bei Computer Futures werden Sie als direkter Ansprechpartner für den User Support Ihrer Kunden agieren.Die Herausforderung besteht darin, das On & Off Boarding Ihrer Kunden sowie die Administration und den Support der lokalen...


  • Wien, Österreich PSI CRO Vollzeit

    **Company Description** PSI is a leading Contract Research Organization with more than 28 years in the industry offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications. As a Site Technology Specialist, you will work with...


  • Wien, Wien, Österreich Computer Futures Vollzeit

    Unser Kunden suchen einen engagierten IT-Experten Als Managed Service Provider ist unser Kunde ein marktführender Anbieter im IT-Bereich. Wir unterstützen ihn bei der Suche nach einem erfahrenen On-Site-Spezialisten.Deine Aufgaben: * Unterstützung von Benutzern im Support als zentraler Ansprechpartner * Planung, Koordination und Durchführung komplexer...


  • Wien, Wien, Österreich Computer Futures Vollzeit

    BeschreibungWir suchen nach einer Persönlichkeit, die unsere Kunden mit ihrer Expertise und Serviceorientierung unterstützt. Als Systemadministrator (m/w/d) für On-Site Support sind Sie der direkte Ansprechpartner für den User Support Ihrer Kunden und verantwortlich für die Lösung von Hard- und Softwarestörungen.AufgabenGemeinsam mit Ihrem Team...


  • Wien, Österreich Computer Futures Vollzeit € 75.000

    On-Site-Spezialist (m/w/d) Als proaktiver Managed Service Provider zählt unser Kunde zu den marktführenden Unternehmen im IT-Bereich. Zur Verstärkung des Expertenteams suchen wir für unseren Kunden einen engagierten On-Site-Spezialist (m/w/d) in Wien. Wenn Sie eine Leidenschaft für Technologie haben und gerne kreative Lösungen entwickeln, sind Sie bei...


  • Wien, Österreich Computer Futures Vollzeit € 75.000

    On-Site-Spezialist (m/w/d) Als proaktiver Managed Service Provider zählt unser Kunde zu den marktführenden Unternehmen im IT-Bereich. Zur Verstärkung des Expertenteams suchen wir für unseren Kunden einen engagierten On-Site-Spezialist (m/w/d) in Wien. Wenn Sie eine Leidenschaft für Technologie haben und gerne kreative Lösungen entwickeln, sind Sie bei...


  • Wien, Wien, Österreich MUELLBACHER Personalberatung Vollzeit

    We are seeking a motivated Administrative Support Specialist to join our team at MUELLBACHER Personalberatung in Vienna. As an Administrative Support Specialist, you will provide support with office tasks and scanning work on a part-time basis.This temporary role, lasting 2-3 months, involves approximately 10 hours per month of work. The successful candidate...


  • Wien, Wien, Österreich RBI Vollzeit

    Student Support SpecialistWe are seeking a highly motivated and detail-oriented Student Support Specialist to join our Finance Services team. As a Student Support Specialist, you will provide support to our Finance Specialists in their daily business activities and projects, including financial accounting and reporting, automatizing and optimizing financial...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Politischer Bezirk Wien-Umgebung, Österreich IMS Nanofabrication GmbH Vollzeit

    About IMS Nanofabrication GmbHWe are a leading global supplier in the field of semiconductor technology, contributing significantly to the production of state-of-the-art chips used in powerful devices.As a High-Tech Support Specialist, you will be responsible for providing 2nd level support for our multi beam mask writers, working closely with customers and...

  • IT Support Specialist

    vor 1 Monat


    Wien, Wien, Österreich Magna Vollzeit

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Magna. As an IT Support Specialist, you will be responsible for providing technical support to our internal customers and resolving incidents and requests in a timely and efficient manner.Key ResponsibilitiesProvide technical support to internal customers via phone, email,...

  • Sales Support Specialist

    vor 6 Monaten


    Wien, Österreich Samsung Electronics Vollzeit

    Position Summary Role and Responsibilities Sales Support Specialist Location: Warszawa, ul. Postępu 14 Work mode: hybrid (3 days office : 2 days home) Your role will include: - Daily work with our Sales Team, Product Managers, Supply Chain and Order Desk team to support driving sales plans for Display Business in Poland. - Support for the sales...


  • Wien, Wien, Österreich Webster Vienna Private University Vollzeit

    Webster Vienna Private University, a globally recognized institution, offers an unparalleled American-based liberal arts education in the heart of Europe.We are seeking a part-time Academic Support Specialist to join our team in the Language Center. As a specialist, you will provide individual and small-group academic language tutoring services, helping...


  • Wien, Wien, Österreich DS Smith Vollzeit

    Overview:We are seeking a highly skilled Kiwiplan Software Support Specialist to join our team at DS Smith. In this role, you will be responsible for planning, implementation, testing, optimization, and ensuring the operation of various software systems within Kiwiplan.Key Responsibilities:Kiwiplan Enterprise Sales Processing (ESP-Sales)Quote Management...

  • IT Support Specialist

    vor 2 Monaten


    Wien, Wien, Österreich Magna IT Austria - Vienna Vollzeit

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Magna IT Austria - Vienna. As a key member of our support team, you will be responsible for providing top-notch technical support to our internal customers, ensuring that their IT needs are met efficiently and effectively.Key ResponsibilitiesProvide first- and second-level...

  • Desktop Support

    vor 6 Monaten


    Wien, Österreich Sharp Brains Ltd Vollzeit

    Sharp Brains is an IT Services & Solutions Provider based in the UK. We offer on-demand and managed technical support around the globe and around the clock. Our mission is to deliver IT Services & Solutions Globally, and our vision is to be the most innovative IT Managed Services Provider. Our values are Trust, Grow Confidence, and Expertise in a safe and...

  • IT Support Specialist

    vor 4 Wochen


    Wien, Wien, Österreich Global Blue Vollzeit

    Job SummaryGlobal Blue is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide first-level support for all Global Blue Technology systems, adhering to ITIL...


  • Wien, Wien, Österreich T&T Consulting SAS Vollzeit

    This is an exciting opportunity to join T&T Consulting SAS as a Wireline Support Specialist in Vienna. The role involves providing technical support for wire line devices, executing operations, and monitoring performance across various areas.Key responsibilities include ticket handling, 2nd Line activities, and SLA monitoring. Additionally, the successful...