On Site Support Specialist

vor 7 Monaten

Wien, Österreich Linear International LTD Vollzeit

**Overview**:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On Site Support Specialist is responsible for providing Installations, Moves, Additions, Changes, and Disposals (IMACD) services, where physical presence is essential. This position also involves managing a buffer stock of replacement hardware, peripherals, and network devices stored on-site.

**Key Responsibilities**:
**Incident and Request Resolution**: Resolve incidents and service requests related to On Site support in collaboration with the customer's Service Desk and End Client's local representatives.

**Installations, Moves, Adds, Changes, and Disposals (IMACD)**: Provide essential support for installing, moving, adding, changing, and disposing of hardware and peripherals as required.

**Buffer Stock Management**: Manage and maintain replacement hardware, including workstations, mobile phones, and network devices, ensuring sufficient stock is available on-site.

**Customer Interaction**: Act as a liaison between the customer's Service Desk and End Client's teams, ensuring efficient communication and problem resolution.

**Smart Hands Support**: Offer technical support for non-standard devices, local break-fix of hardware, and software components as needed during the agreed Service Window.

**Ticket Management**: Capture and log incident and request details in the customer's ITSM tool, using English as the primary language for ticketing.

**Coordination**: Collaborate with customer/End client ITSM tools such as TopDesk or Capgemini's ITSM platform to streamline support processes.

**Workspace Management**: Utilize physical workspaces provided by the customer at sites for On Site support personnel.

**Stock Management**: Manage stock of common spare parts to facilitate quick resolution of hardware-related faults.

**Disposal**: Handle the decommissioning and disposal of end-user devices, ensuring compliance with agreed procedures and policies.

**Replacement Device Service and Swap**: Coordinate the replacement of client systems to minimize downtime for end users when necessary.

**Requirements**:

- Prior experience in a similar On Site support role is preferred.
- Strong knowledge of IT hardware and software components.
- Excellent communication skills, including proficiency in English.
- Ability to work within a team and collaborate effectively with different stakeholders.
- Strong problem-solving and troubleshooting skills.
- Familiarity with ITSM tools and ticketing systems.
- Flexibility to work within the agreed Service Window, which may include some overtime and weekends.

**Working Hours**:
The working hours for this role adhere to local labor laws and may vary based on location.

**Service Window**:

- For Dedicated Locations: Monday to Friday during business hours (08:00 - 18:00)
- For Scheduled Campus Days: Service Window will be during the scheduled visit.

**Service Credits**:

- The On Site Support Specialist is responsible for meeting Service Levels, with a Service Credit scheme in place for specific SLAs.
- Earnback opportunities are available if SLAs are consistently met or exceeded.

**Exclusions**:
The following activities are considered outside the scope of this role:

- Providing backfill for the absence of dedicated engineers.
- Asset physical disposal (handled by the customer).
- Shipping and logistics of assets (provided and paid for by the customer).
- Asset refresh (planned and managed by the customer).
- Facilities support (e.g., CCTV cameras, etc.).

**Job Type**: Contract
Contract length: 12 months

Pay: 180.00€ - 200.00€ per hour

Ability to commute/relocate:

- 40211 Düsseldorf: Reliably commute or planning to relocate before starting work (required)

  • Site Technology Specialist

    vor 7 Monaten

    Wien, Österreich PSI CRO Vollzeit

    **Company Description** PSI is a leading Contract Research Organization with more than 28 years in the industry offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications. As a Site Technology Specialist, you will work with...

  • IT-Spezialist für On-Site-Unterstützung und

    vor 3 Wochen

    Wien, Wien, Österreich Computer Futures Vollzeit

    ÜberblickBereitschaft, Flexibilität und fundierte Kenntnisse in der IT sind bei diesem Job gefragt. Bei Computer Futures können Sie Ihre Kompetenzen als On-Site Support Spezialist einsetzen.

  • Site Contract Specialist

    vor 1 Woche

    Wien, Österreich Thermo Fisher Scientific Vollzeit

    Our team of colleagues in clinical research services are at the forefront of getting cures to market. We bring a high caliber of scientific and clinical expertise to the development of drugs that address the world’s most challenging health concerns. Our Clinical Research team, who powers our PPD® clinical research portfolio, are part of our leading global...

  • Site Contract Specialist

    Vor 4 Tagen

    Wien, Österreich Thermo Fisher Scientific Vollzeit

    Our team of colleagues in clinical research services are at the forefront of getting cures to market. We bring a high caliber of scientific and clinical expertise to the development of drugs that address the world’s most challenging health concerns. Our Clinical Research team, who powers our PPD® clinical research portfolio, are part of our leading global...

  • Site Contract Specialist

    Vor 7 Tagen

    Wien, Österreich Thermo Fisher Scientific Vollzeit

    PPD, now Thermo Fisher’s clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose - to improve health! At PPD we hire the best, develop ourselves and each other, and...

  • Dein On-Site-Profi für Wien

    vor 4 Wochen

    Wien, Wien, Österreich Computer Futures Vollzeit

    Wir suchen einen erfahrenen IT-Spezialisten (m/w/d) für unseren Kunden in Wien. Der perfekte Kandidat sollte eine Leidenschaft für Technologie haben und gerne kreative Lösungen entwickeln.JobbeschreibungAls On-Site-Spezialist (m/w/d) werden Sie Teil des Expertenteams unseres Kunden und unterstützen die User im Support als zentraler...

  • IT-Expert mit On-Site-Kompetenz

    vor 4 Wochen

    Wien, Wien, Österreich Computer Futures Vollzeit

    Unser Kunde ist ein marktführendes Unternehmen im IT-Bereich, das sich auf die Bereitstellung von Managed Service Provisionen spezialisiert hat.Zur Verstärkung des Expertenteams suchen wir einen engagierten On-Site-Spezialisten, der in Wien tätig werden möchte.Beschreibung der Aufgaben:Unterstützung der Benutzer im Support als zentraler...

  • Regulatory Expert

    Vor 6 Tagen

    Wien, Wien, Österreich IQVIA Vollzeit

    We are seeking a highly skilled Regulatory Expert - Site Activation Specialist to join our team in Vienna, Austria.About the RoleThis is a full-time position that requires strong regulatory knowledge and experience in site activation activities. As a Regulatory Expert - Site Activation Specialist, you will be responsible for ensuring compliance with local...

  • Feasibility Site Liaison Specialist

    Vor 5 Tagen

    Wien, Österreich PPD Vollzeit

    **JOB DESCRIPTION**: We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of...

  • On-Site-Spezialist (M/W/D)

    vor 1 Monat

    Wien, Österreich Computer Futures Vollzeit € 75.000

    On-Site-Spezialist (m/w/d) Als proaktiver Managed Service Provider zählt unser Kunde zu den marktführenden Unternehmen im IT-Bereich. Zur Verstärkung des Expertenteams suchen wir für unseren Kunden einen engagierten On-Site-Spezialist (m/w/d) in Wien. Wenn Sie eine Leidenschaft für Technologie haben und gerne kreative Lösungen entwickeln, sind Sie bei...

  • On-Site-Spezialist (M/W/D)

    vor 1 Monat

    Wien, Österreich Computer Futures Vollzeit € 75.000

    On-Site-Spezialist (m/w/d) Als proaktiver Managed Service Provider zählt unser Kunde zu den marktführenden Unternehmen im IT-Bereich. Zur Verstärkung des Expertenteams suchen wir für unseren Kunden einen engagierten On-Site-Spezialist (m/w/d) in Wien. Wenn Sie eine Leidenschaft für Technologie haben und gerne kreative Lösungen entwickeln, sind Sie bei...

  • Site Start Up Specialist

    Vor 7 Tagen

    Wien, Österreich Thermo Fisher Scientific Vollzeit

    PPD, now Thermo Fisher’s clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose - to improve health! At PPD we hire the best, develop ourselves and each other, and...

  • Support Specialist

    vor 2 Wochen

    Wien, Österreich Tricentis Vollzeit

    Support Specialist (f/m/d) Du begeisterst dich für Kundenkommunikation und direkter, professioneller Kundensupport sind deine Leidenschaft? Konstant hohe Qualität und zufriedene Kunden sind deine höchste Priorität? Dann ist hier deine Chance in unserem Support mitzuwirken! Als Support Specialist in unserem internationalen Team erwartet dich: - Du...

  • Support Specialist

    vor 3 Wochen

    Wien, Österreich Computer Futures Vollzeit € 50.000

    Deine Rolle im Team On-Site-Spezialist (m/w/d) Unterstützung der User im Support als zentraler Ansprechpartner. Planung, Koordination und Durchführung komplexer Installationen. Identifikation, Analyse und Lösung von Hard- und Softwarestörungen. Durchführung von Wartungs- und Serviceeinsätzen On Site oder Off Site Lokalisierung und Behebung von...

  • Support Specialist

    vor 3 Wochen

    Wien, Österreich Computer Futures Vollzeit € 50.000 - € 75.000

    Deine Rolle im Team On-Site-Spezialist (m/w/d) Unterstützung der User im Support als zentraler Ansprechpartner. Planung, Koordination und Durchführung komplexer Installationen. Identifikation, Analyse und Lösung von Hard- und Softwarestörungen. Durchführung von Wartungs- und Serviceeinsätzen On Site oder Off Site Lokalisierung und Behebung von...

  • Cloud Solutions Deployment Specialist

    vor 2 Wochen

    Wien, Wien, Österreich CNS-Solutions & Support GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled Cloud Solutions Deployment Specialist to join our team at CNS-Solutions & Support GmbH. As a key member of our IT department, you will be responsible for the deployment and maintenance of complex software systems, ensuring seamless integration and optimal performance.Key Responsibilities:Software Installation...

  • Support Specialist Radiotherapy

    Vor 4 Tagen

    Wien, Österreich Brainlab Vollzeit

    Company Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25...

  • Support Specialist Radiotherapy

    vor 2 Wochen

    Wien, Österreich Brainlab Vollzeit

    Company Description Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25...

  • Technical Support Specialist

    vor 7 Monaten

    Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Product Support Specialist

    vor 7 Monaten

    Wien, Österreich OneSpan Vollzeit

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...