Contact Center Representative

vor 5 Monaten

Innsbruck, Österreich Barracuda Networks Inc. Vollzeit

**Job ID 24-681**

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

**Envision yourself at Barracuda**

Do you like talking with customers? Is front line customer service a passion of yours? Barracuda Networks is looking for experienced Contact Center Representatives to join our team. This role is a customer facing position requiring superb customer focus and soft skills. In this position you will be answering our 24x7 main technical support line for customers and resellers who are needing technical support.

**What you’ll be working on**:

- The contact center team is responsible for answering all inbound calls for Barracuda’s award-winning technical support team.
- You will quickly gather pertinent information from the customer to create their support case.
- Having the ability understand the customers technical issue, prioritizing support and transferring the customer to the correct product support team queue is critical
- You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support.
- As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best.

**What you bring to the role**:

- German and English language on a professional level
- Effective communication skills including comprehension, written and verbal skills
- Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction of advantage
- Microsoft Office experience
- Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a “can-do” spirit
- Ability to quickly adapt to changing circumstances, direction and strategy

**What you’ll get from us**:

- A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualifications. Salaries must meet and generally exceed the CBA level for this position of €33,544 EUR.

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