Fulfilment Manager

**Job ID**: 257699

**Date posted**: 16/09/2024

**Who you are**
- You can manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity.
- You are engaged to influence the improvement of the business with a focus on customer and co-worker satisfaction, financial business performance and compliance.
- You are eager to deliver customer value and excellence in operation within a fast-paced supply chain environment.
- You are inspired by working on strategic, tactical and operational level.

Your knowledge, skills, and experience include:

- University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
- 3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
- analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals.
- fluent in English, both written and verbal. German skills are a plus.

**Your responsibilities**

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality by providing a seamless shopping experience with great quality in all touchpoints for the many people. As member of the store management team, you will steer the store towards growth and sustainable long-term profitability.
- Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the market by working closely with the Commercial team and Market Management team.
- Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment.
- Securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization
- Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working.

**About this work area**

At IKEA, there are more than 200 different jobs, different work areas and every day is different. But no matter where you work, we can promise you one thing: A job with us is more than just a job.
Annecatrien and her team, consisting of 6 Department Heads, need support. Together you are responsible for the Store Salzburg. Like all employees at IKEA, together you ensure a great shopping experience for our customers.

For legal reasons we are obliged to indicate a minimum salary. For this fulltime position we offer you a MINIMUM monthly gross salary from € 4.400. For a perfect match, we are willing to pay significantly more depending on your experience and qualification with an All-In contractual agreement.

If you want to be part of something big, we are excited to get to know you soon.