Moderator - Czech

**Have you ever fancied working in the social media industry but didn’t know where to start?**

**Do you consider yourself a social media savvy?**

**Are you a native-level Czech speaker with great English written communication skills?**

**_Answered YES to all of the above? Then, we want to meet you_**
- At The Social Element, we help the world's best known brands and agencies build amazing relationships with their customers. We offer a full range of social media services which ranges from moderation, insights, content creation, localisation to social media customer care and engagement._

Currently, we are looking for a **native-level Czech Moderator** to provide online moderation services to our clients. In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. The Moderator will be key in providing a positive social experience for the users. This is a freelance, home-based opportunity, ideal for anyone who is interested in working some hours during the week.

**JOB IS FOR YOU IF**
- You have native-level Czech along with fluency in written and spoken English.
- You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
- You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
- You have strong communication skills and you know how to “read” between the lines.
- Your background experience comes from either community management, translation, moderation, customer service or social media management.
- If you have experience working in a gaming industry, that would be superb

**WORKING HOURS**

Weekends 8-9am UK time + adhoc shifts during the week

**WHAT YOU’LL DO**
- Work autonomously to deliver an effective service for our clients, across a variety of social media channels
- Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
- Respond to complaints, queries, and to engage with the online audience
- Be responsible for the reputation of the brand online
- Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
- Collate and share feedback and insights gained from social media management of the client’s channels
- Complete shift reports (internal reports) accurately and on time

**WHAT TO BRING**
- You’ll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
- Commercial community and social media management experience, either with a brand, or digital agency
- Native-level Czech, and fluent in written and spoken English
- Attention to detail is a must, as you’ll be publishing content publicly online
- Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
- Adept at collating and analysing social media data for client reports
- In-depth knowledge of social media platforms and their audiences
- Confident using, and learning about new social media technology

**HOW TO APPLY**

Details of your personal/professional experience in social media

If you are happy to work on a flexible schedule

Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

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