Valentino - Client Advisor

vor 4 Wochen

Parndorf, Österreich McArthurGlen Designer Outlets Vollzeit

**Tätigkeitsbeschreibung**
POSITION: CLIENT ADVISOR

JOB MISSION:
Contributes to the store business through excellent clienteling and reaching KPIs goals (convertion rate, cross selling, AVT, upselling, strategic zoning)

ROLE & RESPONSIBILITIES:
Client - Master the Client Journey;
- Create Customer emotion and desire;
- Engage existing and prospect clients as per weekly plan defined by Store Management;
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
- Focus on development and retention of existing clients, recruitment of new and potential ones;
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
- Actively participates to the sales in partnership and OTO appointment routine.

Operations and Visual - Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
- Ensure product good maintenance, replenishment on the floor;
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
- Respect administration and operations procedures;
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

KEY COMPETENCIES - Incorporate greater human touch & empathy in engagement, shows emotional closeness;
- Believe in the brand story and mission;
- Embody the new brand values and attitude;
- Informed about what’s happening in the brand (global and local) universe;
- Transactional: performs actions and task needed to respond to client requests and enable the sales;
- Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”;
- Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos;
- Relational: establishes human connections with customers, emphatically adapting to the individually and situation;
- Emotional: ineluctably, primes emotions that influence customers attitude, cognition and behaviour.

Job Reference: PF01966

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