Lead Technical Support Specialist

vor 6 Monaten


Jenbach, Österreich INNIO Vollzeit

Die Hauptaufgabe dieser Rolle ist das Lösen von Anforderungen und Problemstellungen beim Kunden. Einerseits reaktiv bei auftauchenden Störungen oder durch vorausschauende Planungen und Maßnahmen zur Vermeidung von Stillständen. Dies erfordert ein stringentes Projektmanagement mit enger Zusammenarbeit mit allen beteiligten Teams und Abteilungen intern sowie mit Distributoren extern mit dem Ziel, den Kundennutzen zu optimieren und INNIO als erstklassigen Servicepartner zu positionieren.

**At INNIO we offer you**:

- An innovative and international working environment
- A passionate team working together to develop Data Excellence at INNIO
- Remote & flexible working time model (depending on position and role)
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

**Deine Verantwortlichkeiten**:

- Umfassende Störungsannahme und Behebung per Telefon/System und Datenfernübertragung unter Einsatz des vorhandenen Datenbank-Systems (zeitnahe Aufnahme eines technischen Problems, klare und eindeutige Problembeschreibung)
- Weiterleitung einer klar definierten und strukturierten Problembeschreibung unter Berücksichtigung der Kunden
- und Technikersicht zur weiteren Fehlerbehebung durch die Serviceorganisation
- Falls Technikereinsatz notwendig, Zuweisung über das System an den Kundendienst der Region
- Außerhalb der Geschäftszeiten eigenständige Koordination der Servicetechniker in der Rufbereitschaft
- Optimierung der Fehlerbehebungsrate durch sofortigen Zugriff zu Motordaten und Alarmen (MyPlant)
- Unterstützung der zu involvierenden Teams durch Übermittlung von Feedback der Servicetechniker, Partner, Fremdfirmen und Kunden
- Unterstützung der proaktiven Überwachung (MyPlant) von spezifischen Anlagen
- Regelmäßige Aufbereitung und Sammlung von Daten über auftauchende Probleme
- Steuerungssoftware Fehleranalyse und Durchführung von notwendigen Änderungen zur Fehlerbehebung
- Teilnahme an Schicht
- und Bereitschaftsdiensten
- Proaktive Zusammenarbeit mit den notwendigen Abteilungen, um technische Probleme zu lösen
- Selbständiges Aufzeigen bei Schulungsbedarf zur Gewährleistung eines stets aktuellen Wissenstands über Produkte, Systeme und Prozesse
- Sicherstellung der Einhaltung von EHS- und Compliance-Richtlinien
- Erledigung von anderen nicht spezifizierten Aufgaben im Technischen Support je nach Anfall
- Übernahme von Service Einsätzen bei Bedarf

**Dein Profil**:

- Abgeschlossene Ausbildung im elektrotechnischen und/oder mechanischem Bereich (z.B. Lehre, HTL)
- Akademische Ausbildung im technischen Bereich vorteilhaft
- Mehrjährige Erfahrungen in den Bereichen der Inbetriebnahme von Verbrennungsmotoren und/oder Steuerungssoftware
- Erfahrung mit Jenbacher Gasmotoren bevorzugt (idealerweise vollständiger Training-Record zu Jenbacher Produkte (Level 2 zertifiziert)
- Ausgeprägte analytische Fähigkeiten, Problemlösungskompetenz und klare Sicht auf notwendige Prioritätensetzung im Sinne des Kundenproblems
- Fähigkeit technische Zusammenhänge im Gespräch transparent und verständlich zu vermitteln
- Sehr gute Kommunikationsfähigkeit und Teamfähigkeit
- Ausgeprägte Kundenorientierung (intern & extern)
- Hohes Maß an Belastbarkeit &Flexibilität
- Sehr gute IT-Kenntnisse (ERP Systeme, Datenbanken, MS office)
- Bereitschaft zu Dienstreisen in der zugeordneten Region (bis zu 30%)
- Sehr gute Deutsch
- und Englisch-Kenntnisse

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.112,78 gross per month (x14) and an over payment depending on your qualifications and experience.



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