Complaints Handling Specialist

Semperit is an international corporate group that develops, produces, and distributes highly specialized rubber products in five different segments. Semperit is known in the market for its high-quality products and has distribution partners in more than 100 countries.

We are searching for a highly motivated and detail-oriented individual to join our team as a

**Complaints Handling Specialist**

**What you can expect**:

- Collect and document customer complaint information
- Organize and track complaint investigations
- Conduct accurate technical assessments of complaints to identify root causes
- Assist the Product Support Officer (PSO) in reporting to authorities
- Collaborate with various internal departments and external stakeholders to address customer concerns effectively
- Gain valuable experience in analyzing complaint data to identify trends regarding products and defects

**What we expect**:

- High school level education with preferable technical focus
- Minimum of 2 years of experience in an administrative function
- Proficiency in English language
- Strong organizational skills, proactive mindset and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work independently and collaborate effectively with cross-functional teams
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
- Good MS-Office Skills
- Optional: SAP Experience and Hungarian Language Skills

**What we offer**:

- Exciting challenge in an international company with a 200 year history
- Modern work equipment, flexible working hours and home office option
- Semperit Onboarding Academy and attractive further training opportunities
- Support for employees and dependents from our Semperit Private Foundation
- Health promotion & supported canteen
- Numerous benefits from the company and the local works council
- Company flats at attractive conditions

**Location**:Wimpassing (Lower Austria, 70km south from Vienna)

**Gross monthly salary**: minimum € 3.000;
- (according to the collective agreement, full-time), with the potential for overpayment depending on professional qualifications and experience