Services Engagement Associate

vor 2 Wochen

Wien, Österreich SAP Vollzeit

**We help the world run better**

**Purpose and Objectives**

SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer's solutions and safeguarding their operations.
SAP Support premium engagements (SAP MaxAttention, SAP Active Embedded) are tailored solutions for the innovation, implementation, operation, and upgrade of SAP solutions. This program is the leading edge of the SAP support offerings for midsize and large customers. It is unique in the IT-market.

For the execution of our premium engagements we are looking for Services Engagement Associates or Associate "Technical Quality Managers" (TQM) working onsite at our customer's premises and remote. As an Associate TQM you will act as SAP's Support front office lead within the customer's IT-organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level. As an Associate TQM you will work together with a Lead TQM in larger engagements and starting sole responsibility in smaller engagements.

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

**What you will do**
- Understand the customer's solution landscape, business processes and initiatives
- Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on
- Identify areas of risk or for improvement overall
- Create detailed engagement and service plans and drive their execution
- Being able to communicate with the development and Mission Control Center
- Prequalification of issues & problems and raise issues
- Support customer after going live
- Defines content and schedule of quality gates in cooperation with the project manager
- Responsible for quality assurance in the quality gates
- Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
- Coordinate involvement of SAP Support resources onsite and in the back office
- Identify top issues, define according action plan and drive the resolution process
- Acquire the role of a trusted SAP advisor inside the customer organization
- Report to management and executive level
- Be always aligned and updated with the SAP Strategy
- Be always curious and updated with new SAP solutions

**What you bring**
- Bachelor’s in Computer Science, Sciences, Mathematics, Engineering or similar field
- Excellent presentation and communication skills
- General Understanding of IT architectures and IT innovations like AI
- Feel comfortable to work with customers
- Preferred: SAP business process & technology skills
- Preferred: Project management experience
- Mandatory: fluent in German and English language

Überkollektivvertragliche Entlohnung ab € 43.078 brutto je nach konkreter Qualifikation.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 389386 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time #LI-Hybrid.

  • Junior Associate Audit

    vor 4 Wochen

    Wien, Österreich globe personal services GmbH Vollzeit

    Moore Interaudit in Österreich wurde 1967 in Salzburg gegründet und betreut mit Standorten in Salzburg und Wien seit vielen Jahren nationale und internationale Kunden mit professionellen Prüfungs - und Beratungsdienstleistungen in Österreich und auf der ganzen Welt. Als Teil einer globalen Wirtschaftsprüfungs-, Buchhaltungs - und Beratungsgesellschaft...

  • Associate/operations Officer

    Vor 7 Tagen

    Wien, Österreich IFC Systems Corporation Vollzeit

    **Associate/Operations Officer** **Job #**: - req26657**Organization**: - IFC**Sector**: - Operations**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Vienna,Austria**Required Language(s)**: - English**Preferred Language(s)**: **Closing Date**: - 3/29/2024 (MM/DD/YYYY) at 11:59pm...

  • After Sales Associate

    vor 4 Wochen

    Wien, Österreich Cartier Vollzeit

    Referenzcode: 93403**After Sales Associate (m/w/d) Wien**: - Wien, 9, AT- PermanentDie Geschichte von Cartier basiert auf Mut und Leidenschaft. Seit über 170 Jahren leben wir den kühnen Pioniergeist, der Teams aus allen Berufsfeldern in den Boutiquen, Werkstätten und Geschäftsstellen inspiriert. Mehr als 9000 Kollegen mit 105 Nationalitäten sind...

  • Associate Procurement Officer

    vor 4 Wochen

    Wien, Österreich The United Nations Industrial Development Organization (UNIDO) Vollzeit

    Requisition ID**:2272** Grade **:P2** Country**:Austria** Duty Station **:Vienna** Category**:Professional and Higher** Type of job Posting**:Internal and External** Employment Type**:Staff-Full-time** Minimum Annual salary**:75,162** **USD** Application deadline**:7-Jun-2023** **Vacancy Announcement** **Organizational Context** The United Nations...

  • Associate/operations Officer

    Vor 7 Tagen

    Wien, Österreich World Bank Group Vollzeit

    **Job #**: - req26657**Organization**: - IFC**Sector**: - Operations**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Vienna,Austria**Required Language(s)**: - English**Preferred Language(s)**: **Closing Date**: - 3/29/2024 (MM/DD/YYYY) at 11:59pm UTC**Description** IFC has embarked on an...

  • Nike - Athlete (Sales Associate)

    vor 1 Monat

    Wien, Österreich Retailors Vollzeit

    **Are you Ready?** As an Athlete, your mission will be to deliver a premium consumer experience by navigating through individual customer needs and providing a complete solution through Nike products and services. You will also be responsible to monitor & manage the back of house & specific sales area to drive commercial success. **ESSENTIAL DUTIES AND...

  • Clinical Research Associate

    vor 4 Wochen

    Wien, Österreich globe personal services GmbH Vollzeit

    Globe personal services verbindet hochqualifizierte Fachkräfte sowie Experten mit ihren zukünftigen Arbeitgebern. Menschen und ihre Gesundheit stehen im Vordergrund für unseren Kunden. Um dies weiterhin gewährleisten zu können, benötigt das Pharma-Unternehmen Verstärkung im Bereich Clinical Research. Als einer der führenden Arzneimittelhersteller...

  • Sales Associate

    vor 3 Wochen

    Wien, Wien, Österreich Richemont Vollzeit

    Für unsere neue Boutique in Wien suchen wir Unterstützung in Form einer/eines Sales Associate (m/w/d) in Vollzeit - Ihre Aufgaben: Als Sales Associate sind Sie Repräsentant:innen der Marke und beraten unseren anspruchsvollen, internationalen Kund:innenkreis. Mit Ihrem freundlichen Auftreten begeistern Sie unsere Kunden:innen. Dabei stellen Sie einen...

  • Program Associate

    vor 4 Wochen

    Wien, Österreich Plug and Play Tech Center Vollzeit

    WHO WE ARE: Plug and Play Tech Center is one of the most active VCs in the world and the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to the rest of the...

  • Nike - Athlete Back of House (Stock Associate)

    vor 1 Monat

    Wien, Österreich Retailors Vollzeit

    **Are you Ready?** As an Athlete, your mission will be to deliver a premium consumer experience by navigating through individual customer needs and providing a complete solution through Nike products and services. You will also be responsible to monitor & manage the back of house & specific sales area to drive commercial success. **ESSENTIAL DUTIES AND...

  • Delivery Account Operations Associate

    vor 4 Wochen

    Wien, Österreich Xerox Vollzeit

    **City**:Vienna **State/Province**:Vienna **Country**:Austria **Department**:Service Delivery **Date**:Wednesday, February 22, 2023 **Working time**:Full-time **Ref#**:20022146 **Job Level**:Specialist **Job Type**:Experienced **Job Field**:Service Delivery **Seniority Level**:Associate **Description & Requirements**: Xerox Austria...

  • Strategy Associate

    vor 1 Monat

    Wien, Österreich RIB Software AG Vollzeit

    **Strategy Associate (M/F)** **RIB Software GmbH, Europe (Stuttgart, Berlin, Zwenkau, Vienna, Copenhagen,.)** **Fulltime** RIB Software GmbH is a pioneer in the digitalization of the construction industry. The company develops and sells cutting-edge digital technologies for construction companies and projects in a wide range of industries around the...

  • Associate Legal Officer

    vor 4 Wochen

    Wien, Österreich United Nations Vollzeit

    This position is located in the Office of the Director-General/ Executive Director (ODG/OED) of the United Nations Office at Vienna / United Nations Office on Drugs and Crime (UNOV/UNODC) in Vienna, Austria. The incumbent will work under the overall guidance of the Chief of ODG/OED and Strategy Advisor to the Executive Director and the direct supervision of...

  • Administrative Associate

    vor 4 Wochen

    Wien, Österreich International Atomic Energy Agency Vollzeit

    Administrative Associate (NE)(G6) - (2023/0805 (226786)) Organization: NE-Office of the Deputy Director General Primary Location: Austria-Vienna-Vienna-IAEA Headquarters Job Posting: 2023-11-29, 9:50:53 AM Closing Date: 2023-12-27, 4:59:00 PM Duration in Months: 36 Contract Type: Fixed Term - Regular Probation Period: 1 Year Full Competitive...

  • (Senior) Associate Financial Services

    Vor 5 Tagen

    Wien, Österreich BDO Austria GmbH Vollzeit

     JOB FACTS: STANDORT: Wien BEGINN: Ab sofort ARBEITSZEIT: Ab 20 Std./Woche (Gleitzeit) GEHALT: Ab EUR 2.800 (Fixum VZ Basis exkl. ÜStd.)(Senior) Associate Financial Services - Fokus: Kapitalvermögen (m/w/d) Du suchst nach einem eingespielten Team und Weiterentwicklungschancen? Dann bist du im Team Financial Services genau richtig! GREAT,...

  • (Senior) Associate Financial Services

    vor 1 Woche

    Wien, Österreich BDO Austria GmbH Vollzeit

     JOB FACTS: STANDORT: Wien BEGINN: Ab sofort ARBEITSZEIT: Ab 20 Std./Woche (Gleitzeit) GEHALT: Ab EUR 2.800 (Fixum VZ Basis exkl. ÜStd.)(Senior) Associate Financial Services - Fokus: Kapitalvermögen (m/w/d) Du suchst nach einem eingespielten Team und Weiterentwicklungschancen? Dann bist du im Team Financial Services genau richtig! GREAT,...

  • Partner Success

    vor 1 Monat

    Wien, Österreich Plug and Play Tech Center Vollzeit

    **WHO WE ARE**: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 40 locations...

  • Administrative Associate

    vor 1 Woche

    Wien, Wien, Österreich International Atomic Energy Agency Vollzeit

    Job DescriptionDescription –>The objective of the Department of Nuclear Energy is to foster the efficient and safe use of nuclear power by supporting interested Member States in improving the performance of nuclear power plants, the nuclear fuel cycle, and the management of nuclear wastes; in catalysing innovation in nuclear power and fuel cycle...

  • Balenciaga Sales Associate Vienna

    vor 1 Monat

    Wien, Österreich Balenciaga Vollzeit

    locations Viennatime type Full time posted on Posted Today job requisition id R111342 - Summary - BALENCIAGA Sales Associate - About us - Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of...

  • Balenciaga Sales Associate Vienna

    vor 1 Monat

    Wien, Österreich Groupe Kering Vollzeit

    Summary BALENCIAGA Sales Associate About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as...