Interpreter (Tigrinya)

**Interpreter (Tigrinya)**

**Reports to**:
Israel Program Manager

**Based in**:
Vienna, Austria

**Purpose of the role**:
To contact refugee applicants through phone calls, schedule interviews and appointments, translate documents and check files to ensure accuracy and completeness for presentation to USCIS. To interpret for applicant interviews, or for other RSC matters, in line with the Interpreter Code of Conduct.

**Specific responsibilities**
- Contact refugee applicants to schedule appointments
- Conduct, when necessary, one-on-one interviews with applicants to gather basic applicant biographical information updating START as necessary and copying all required documents
- Translate necessary documentation (Tigrinya - English or English - Tigrinya)
- Interpret for and assist Casework interviews remotely
- Where required, interpret for USCIS interviews and at the Panel Physician
- Conduct document verification checks
- As needed, scan and upload documents into START, collect missing documents from applicants, and copy documents
- Conduct final quality check of files to ensure accuracy and completeness to USCIS
- Attend and participate in team meetings and training sessions
- Any other tasks as assigned by Manager, including providing back-up and support for other Israel Refugee Processing staff

**Key skills and attributes**
- Excellent interpretation and translation skill, to and from English
- Strong command of English (written and verbal)
- Excellent command of Tigrinya (written and verbal)
- Enthusiastic and motivated with a positive attitude
- Ability to keep composed and interpret accurately for difficult/traumatizing cases
- Ability to interpret remotely using different technologies
- A flexible, mature and professional attitude to work
- Uses initiative to ask questions and make suggestions
- Able to maintain consistently high standards of work
- Able to focus intensively for extended periods
- Highly organized with strong attention to detail
- Proven interpersonal skills and cross-cultural sensitivity
- Able to work both in a team and independently
- Availability to travel occasionally, including to Israel, may be required

Prior experience as an Interpreter/Remote interpreter is not mandatory but would be considered an asset

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 2300 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible.

DISCLAIMER:
SAMPLE HIRING PROCESS:
Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS

ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

- Welcome - Acogimiento - Hospitalité - ????? ?????? (Hachnasat Orchim)_

We Welcome the Stranger
- Justice - Justicia - Justice - ??? (Tzedek)_

We Pursue Justice
- Empathy - Empatía - Empathie - ??? (Chesed)_

We Approach our Clients with