Customer Success Manager
vor 3 Monaten
**Do you want to join us on the journey of disrupting the spend management business?**
**Do you like to work in a fast-paced scale-up with a passionate and supportive team?**
**Yokoy is hiring**
**After closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies.**
**Join us as our new Customer Success Manager in Vienna and help us achieve our goals\uD83D\uDE80**
As a member of our Customer Success team in Vienna, you will play a key role in managing our fast-growing customer accounts along long-term partnerships and generating growth through up-sell and cross-sell opportunities. You will identify new use cases for the digital transformation of our customer companies and support them in realizing the full potential of our Spend Management Solution in the long term.
**What you'll do**:
- Manage and expand long-term customer relationships in the DACH region.
- Proactively develop use cases and strategies to drive account expansion and upsell/cross-sell opportunities with our customers.
- Increase customer satisfaction by actively collecting feedback, identifying pain points, and proposing improvement opportunities.
- Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform.
- Identify and consult customers on potential optimisation opportunities, including up-selling and cross-selling our products or services.
- Negotiate contract renewals with existing customers, ensuring a smooth and successful renewal process.
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
- Generate interest and curiosity among customers for upcoming products, effectively promoting our brand and new offerings.
- Collaborate closely with sales and product teams, providing valuable insights and feedback to drive customer success and product enhancements.
- Adoption of platform is a key part of the role
- Stay updated on industry trends, market developments, and competitors to better serve and align with customer needs.
**What you'll bring**:
- Bachelor's degree in business administration, finance, marketing, or a related field.
- Proven experience in a customer success or account management role, preferably within the software-as-a-service (SaaS) industry.
- Strong ability to build and maintain long-term customer relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences.
- Analytical mindset with the ability to identify patterns, trends, and opportunities for improvement.
- Results-driven and customer-focused, with a passion for delivering exceptional service and driving customer success.
- Self-motivated and proactive, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in CRM software and other customer success tools.
- ** Fluency in German **and English (both written and spoken). Other languages are a plus
**What you'll get**:
- We love to see people thrive You'll have the resources to own and be able to shape things from day one
- Work closely with the founders and the leadership team
- We’re fast - quickly measure and learn the impact of your work
- Grow - we’re growing fast, and you’re the expert. Help us shape our growth
- Flexibility - everyone has their own highly productive times - you have found your sweet spot? Perfect, we look at the output and not at what time it was produced
- Hybrid - we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working
- Competitive scale-up package
- Work anywhere - we offer up to 6 weeks remote work within EU
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
- This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability._
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich NetApp VollzeitJob SummaryThe Customer Success Manager combines strong customer relationship and crisis management skills with technical competencies to deliver the highest level of support service to Enterprise customers, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer's operations.In close collaboration with...
-
Customer Success Manager
vor 3 Stunden
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a key member of our account management team, you will be responsible for ensuring our customers achieve their business goals and objectives through our services.Key Responsibilities:Build and maintain...
-
Customer Success Manager
Vor 2 Tagen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a key member of our account management team, you will be responsible for ensuring our customers achieve their business goals and objectives through our services.Key Responsibilities:Build and maintain...
-
Customer Success Manager
vor 19 Stunden
Wien, Wien, Österreich SAP VollzeitAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive customer satisfaction and retention.Build and...
-
Teamlead Customer Success Manager
Vor 3 Tagen
Wien, Wien, Österreich REMIRA Austria GmbH VollzeitÜberblickREMIRA Austria GmbH ist ein führender Anbieter von intelligenten Softwarelösungen für Handels-, Logistik- und Industrieunternehmen. Wir suchen einen erfahrenen Teamlead Customer Success Manager, der unsere Kundenprojekte erfolgreich umsetzt und unsere Kunden zufriedenstellt.AufgabenAls Teamlead Customer Success Manager bist du verantwortlich...
-
Customer Success Manager
Vor 4 Tagen
Wien, Wien, Österreich GTT Communications, Inc. VollzeitJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. As a key member of our account management team, you will be responsible for ensuring our customers achieve their business goals and objectives through our services.Key Responsibilities:Build and maintain...
-
Customer Success Manager
Vor 2 Tagen
Wien, Wien, Österreich Bechtle Vollzeit{"h1": "Customer Success Manager", "h2": "Deine Mission", "ul": ["Du bist für die Pflege der Kundenstammdaten verantwortlich", "In diesem Rahmen verfasst und übermittelst du Unterlagen", "Die Erstellung kundenspezifischer Reports zählt zu deinen Aufgaben", "Du unterstützt bei der Koordination von Cyber-Sicherheitsvorfällen"]}
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich SAP VollzeitAbout the RoleSAP is seeking a highly skilled and motivated Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, relationship building, and solution implementation.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
vor 2 Wochen
Wien, Österreich Nexthink Vollzeit**Company Description** LI-hybrid #Li-remote This role is to support growth and customer retention in Central Europe and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire...
-
Customer Success Manager
vor 3 Monaten
Wien, Österreich Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Customer Success Account Manager
vor 5 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Customer Success Account Manager
vor 4 Monaten
Wien, Österreich Microsoft VollzeitWe are looking for a senior (+15 years) Account Manager, based in Western Austria (Tirol/Vorarlberg) with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements. As an Account Manager for Customer Success you develop,...
-
Customer Success Manager
vor 3 Monaten
Wien, Österreich PriceHubble Vollzeit**Über PriceHubble** PriceHubble ist ein Proptech-Unternehmen, das sich zum Ziel gesetzt hat, das Verständnis und die Transparenz der Immobilienmärkte auf der Grundlage datengestützter Erkenntnisse radikal zu verbessern. Wir analysieren eine Vielzahl von Daten, führen Big-Data-Analysen durch und nutzen modernstes machine learning, um zuverlässige...
-
Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich SAP VollzeitAbout the RoleThe Customer Success Manager - SAP Academy is a key position within our organization, responsible for ensuring the successful adoption and utilization of our solutions by our customers. As a Customer Success Manager, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich SAP AG VollzeitAbout SAP Academy for Customer SuccessSAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.This dynamic 10-month program strengthens the foundation for a successful career at SAP and will equip you with the...
-
Become a Professional Customer Success Manager
vor 2 Wochen
Wien, Wien, Österreich SAP VollzeitAbout the RoleThe Customer Success Manager position at SAP is a key role in ensuring the success of our customers. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...
-
Customer Success Manager
Vor 7 Tagen
Wien, Wien, Österreich SAP AG VollzeitAbout SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and enables participants to...
-
Technical Customer Success Manager Connectivity
vor 1 Woche
Wien, Österreich A1 Digital International GmbH VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Manager to join our team at A1 Digital International GmbH. As a key member of our organization, you will be responsible for identifying customer process needs and system landscapes, as well as proactively interacting with customers to ensure their success.Key ResponsibilitiesIdentify...
-
Customer Success Manager
Vor 5 Tagen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking unprecedented efficiency, transparency, and resilience in the supply chain for our clients.Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a...
-
Customer Success Manager
Vor 5 Tagen
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave GmbHWe are a pioneering AI company in Supply Chain Risk Management, dedicated to unlocking efficiency, transparency, and resilience in the supply chain for our clients. Our AI-powered solutions analyze traditional and social media in 50+ languages, predicting risks and disruptions worldwide. We help our clients achieve a sustainable supply...
