Alexander Mcqueen

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

**Job Description**:
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

- Empowerment - We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork - We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect - We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness - We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Role

We are looking for a Store Manager for our store in Vienna - Austria. The team is composed of 4 Client Advisor and 1 Store Operations Associate.

The Alexander McQueen Store Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.

Key Accountabilities

Leading the business
- Drive team to exceed Financial targets and maximize sales performances, contributing to the success of the entire store
- Propose and develop action plans, through careful analysis of store performance.
- Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met.
- Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand.
- Be present on the sales floor, ensuring highest standard of approach and service to Clients.
- Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients.
- Meet store operating budgets by monitoring store expenses
- Provide effective product feedback based on store needs, and participate in the buying session when requested
- Proactively follow current competitors and fashion trends, industry news and new innovations in technology.
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy; partner with the appropriate internal departments for support

Client Development
- Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client’s every need and request
- Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty
- Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events
- Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting.
- Foster a strong private appointment culture among the team
- Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client

Performance and Team development
- Oversee annual review process for all store employees and set annual employee goals
- Cascade relevant information from the business in an efficient way to ensure team alignment
- Conduct