Customer Success Engineer
vor 1 Woche
This is a Customer Success Engineer role with one of the leading companies in AU right now 🔥 -- CIM -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at CIM 🧐🧐
We’re a team of passionate, skilled experts united by our desire to improve sustainability in the built environment. We recently won at the Telstra Business Awards (NSW, AU) for embracing innovation and are also listed in the Australian Financial Review’s Fast 100 growth companies. **What you’ll do:** As a **Customer Success Engineer** at CIM, you’ll work alongside a CSM to partner on assigned client portfolios, where your primary objective will be to deliver an unparalleled customer experience, with an aim to expedite the adoption of our platform and promote strong ongoing engagement across the client’s entire portfolio of buildings. - Be responsible for delivering an exceptional customer experience for CIM clients. - Become the voice of the customer, by empathising with them, understanding their needs, motivations and key business challenges - Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention. - Contribute to the integration activities for new clients, working with the onboarding / integrations team to ensure a smooth commissioning process is achieved. - Create multiple champions across several functions within each site (e.g. facilities, operations, sustainability, etc). - Drive adoption and engagement of CIM’s [Peak Platform](https://www.cim.io/watch-a-demo) through training and continuous engagement across multiple touch points with the client, and their contractors. - Be a PEAK expert and an advocate for CIM, ensuring clients understand the value our platform provides - Use our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies - Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimisation strategies to improve building operations, energy efficiency and indoor environment. - Oversee technical HVAC activities, including understanding, evaluating, and configuring diagnostics to perform automated fault detection on customer’s HVAC equipment. - Ensuring clients and partners are delivered and supported with the highest quality fault detection and diagnostics product. - Maintain regular, open communication with building operations teams, maintaining a cadence of regular on site visits. **Who we are looking for:** - University Qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field) - 2-5 years experience in the HVAC industry - Familiar with Building Management System (BMS) and knowledge of building services - Experience being in a customer facing role - Proven experience of working in a fast-paced environment - Competitive and achievement orientated - Ability to work autonomously - Possession of a positive attitude and an interest in learning - Willing to step-up to help fellow team members - Excellent oral and written communication skills - Willingness to travel to client sites. Full drivers licence required. _Preferred Experience (but not required):_ - Experience with energy analysis - Knowledge of local building rating systems (NABERS, ISO50001, etc.) **Who you’ll work with:** - This role will report to the Global Head of CS and will work alongside a Sydney based Customer Success Manager (CSM) - Key internal stakeholders are the wider CS team, as well as sales, marketing, and product teams
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like CIM.
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