Data Center IT Support Engineer
vor 1 Tag
This is a Data Center IT Support Engineer role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Amazon Web Services (AWS) 🧐🧐
## DESCRIPTION Are you excited about server and networking technology and want to work in the world's largest Data Centers? AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This is a unique opportunity to join AWS as a Data Centre Technician in Melbourne. You will become the senior resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Key job responsibilities \- Maintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficiently \- Share knowledge and help educate less technical staff on the best practices in Data Center Operations \- Be a technical escalation point for other team members \- Participate in and deliver on high impact projects \- Contribute to, and improve on operational efficiency Additional role requirements \- This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely \- 24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the business \- Due to the location of our sites, candidates should possess a valid driver's license and their own vehicle. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ## BASIC QUALIFICATIONS \- 3+ years of server hardware management, network management and troubleshooting experience \- Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers \- Experience with storage subsystems \- Linux administration knowledge and experience. ## PREFERRED QUALIFICATIONS \- Associate's degree or higher in an IT-related field with applicable certifications or/and equivalent professional or military experience \- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment) \- Networking experience with CCNA and/or Network+ certifications
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