Engineering Technical Consultant
vor 1 Monat
This is a Engineering Technical Consultant - In Product Comms role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Xero 🧐🧐
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. **About the team you’ll join** The Grow domain sits within Xero’s Enterprise Technology group, managing some of the key Sales & Marketing Technologies used at Xero. Within Grow, our remit is Customer Acquisition and Engagement; working with stakeholders to enable new capabilities that help Xero scale and improve experiences for our external customers and internal users. We leverage systems like Intercom, Qualtrics, Salesforce Sales Cloud (CRM), Marketing Cloud, CRM Analytics and other SaaS-based technologies to achieve strategic objectives. If you are a technology generalist and eager to own and deliver our roadmap, we encourage you to apply. Be part of a dynamic team at Xero; working on innovative projects that enhance customer engagement and experience ### **What you'll do:** - Design, build, and deliver tailored solutions to enhance and support the use of Intercom, ensuring sustainable and excellent engineering practices - Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users - Collaborate within and across teams to design and deliver initiatives aimed at measuring and improving customer engagement - Support the development of integration solutions between Intercom and other systems such as Salesforce CRM - Build and maintain a reputation as a ‘trusted advisor’ across a range of internal stakeholders by advocating for best practice, and providing recommendations to optimize and increase use of the platform - Engage with and interact directly with Intercom representatives ### **What you'll bring:** - Ideally a strong understanding of Intercom or other customer service / communication platforms such as Pendo, UserPilot, or Qualtrics. - Previous experience working with SaaS-based technologies and platforms, ideally in an agile fashion within a development function. - Knowledge of web and mobile technologies would be a plus - Proven ability to develop and optimize integrated business processes across disparate systems. - A curious mindset to tackle technical challenges and learn on the go across a range of Saas based systems. - If you're an experienced technology generalist or have experience as a digital media manager, we’d be interested in talking with you.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Xero.
✅ Applying here is the first step in the hiring process for this role at Xero.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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