Manager, Customer Success
vor 1 Woche
This is a Manager, Customer Success role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Darktrace 🧐🧐
**Qualifications & Experience: ** - You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals. - You have 1-2+ years of management experience with a proven track record of driving success - Exceptional communication, negotiation, and presentation skills. - You lead effectively in a highly dynamic and fast-paced environment. - Possess strong technical and commercial acumen. - You are passionate and enthusiastic about Cybersecurity, Customers and Darktrace. **Additional Expectations:** - Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and growing ARR. Measured on total team goal attainment; key metrics are ACV, POV and Customer Engagement - Participates in emerging management program and/or works with leader in Darktrace to support leadership growth. - Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI - Committed to self-guided learning and professional development to support growth in role. - Manages a region al team (with a cap on total direct reports) including in region Team Leads, reports to Director of Success - Executes strategic plans to achieve commercial targets including POV quota and pipeline generation for team - Provides exceptional leadership, vision, and support to empower their individual teams as well as upholds a strong team culture and sets the tone for the wider team, including difficult coaching conversations; demonstrated success in both balancing strategic goal setting and tactical execution - Acts as primary escalation point for team to the Director, o_rchestrating resources across the company as appropriate_ - Participates in corporate development methods, techniques and evaluation criteria for projects, programs and people to identify and address gaps in skills and resources - Leads the creation and development of collaborative content: guidelines, templates, best practices, etc. - Shares responsibility for direction of the region/segment and able to achieve that with minimal direction - Shares responsibility with Director for hiring needs of their team with in assigned region – participating in how best to upskill and scale team and ensure high quality of training and effective oversight of onboarding supported by team lead
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