Customer Support Specialist

vor 4 Wochen

Sydney, Österreich Weel Vollzeit

This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Weel -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Weel 🧐🧐

A day in the life… \-Become an expert in Weel's product features and benefits. \-Quickly and effectively address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.) with precision and speed. \-Tackle account issues and software problems with ease. \-Respond to customer-reported issues and system alerts in real-time with professionalism, ensuring every issue is tracked and resolved. \-Think ahead and identify new ways to improve the product, troubleshoot bugs, and uncover opportunities to boost the customer experience. \-Brainstorm innovative solutions using best practices to help clients reach their goals and get the most out of our platform. \-Stay cool and collected in a fast-paced environment, providing top-notch customer service even in tough situations. \-Partner with our Product & Engineering teams to drive stability, and operational success, create helpful knowledge base articles, and foster a culture of efficiency. \-Personalise your responses to customer requests with compelling language and a genuine touch. \-Most importantly, play a part in Weel's mission to provide the best customer experience in the Spend Management space.

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✅ Applying here is the first step in the hiring process for this role at Weel.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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