Capacity Planning Analyst, Technology and Process
Vor 2 Tagen
This is a Capacity Planning Analyst, Technology and Process role with one of the leading companies in AU right now 🔥 -- TikTok -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at TikTok 🧐🧐
About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the team Capacity Planning is one of the major modules within the Optimization & Orchestration team. It is primarily responsible for the planning of workforces within Operations, aiming to achieve the business goals of the company, product and organisational levels. As a Capacity Planning Analyst in the Technology and Process team, you will be working with both cross functional stakeholders and internal teams to drive process/workflow improvement and system improvement/automation. You will be working with large complex data, doing in-depth data/trend analysis to drive strategic solutions and recommendations. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities \- Platform/Tools improvements: Working closely with cross functional team to design and implement internal platforms for resource planning and optimization to empower operation efficiency. Conducting user research and data analysis to translate user painpoints to requirements. Responsible for platform features iteration. \- Strategic Analysis: Develop principles for resource allocation and generate comprehensive analytical reports considering business growth, cost efficiency, management optimization, and resource availability. \- Stakeholder Collaboration: Work closely with regional and business line leaders to align on business objectives and key strategies, collaborating effectively with stakeholders to implement planning solutions. \- Team Mentorship: Mentor junior analysts to develop optimal planning solutions tailored to specific business needs. \- Operational Forecasting: Forecast demand and allocate resources for large-scale operational domains, particularly in content safety, ensuring the smooth operation of TikTok products. **Qualifications** Minimum Qualifications \- Bachelor degree or above \- Minimum of 3 years' experience in related/similar capability. \- Proven experience in large scale platform / system / tools design and/or implementation or similar capacity, experience with internal platform preferred. \- Proven experience in project management, with a strong ability to manage multiple projects. \- Proven experience in data analysis capabilities along with strong proficiency in data analysis tools (e.g., Excel, SQL, Tableau). \- Strong understanding capacity planning and forecasting \- Exceptional communication and interpersonal skills, with the ability to articulate insights and recommendations clearly in both written and verbal English. \- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. \- Your resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualifications \- Industry Knowledge: Preferred experience in content safety, supply chain management, or financial sectors. \- Global Team Fit: Ability to work effectively in a global team environment, valuing diverse perspectives and demonstrating cultural sensitivity and adaptability. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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