Customer Service Specialist

vor 2 Monaten

Sydney, Österreich Koala Vollzeit

This is a Customer Service Specialist role with one of the leading companies in AU right now 🔥 -- Koala -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Koala 🧐🧐

Why we have this role @ Koala

This 6-week contract, starting on the 4th of November, is designed to bolster our team during an upcoming sale period. You’ll play a key role in delivering exceptional service to Koala’s customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction.

Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time customer service specialists to join Koala to support the team as the business is growing.

Requirements

What key responsibilities does this role have @ Koala?

  • Deliver high-class frontline customer service interactions and operations that meet or exceed our NPS/CSAT & CES targets
  • Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
  • Responding to high volume customer enquiries, requests and communications
  • Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience
  • Process customer returns and warranties focusing on the customer service recovery paradox
  • Deliver contact centre services that achieve or exceed OKRs
  • Support the implementation of operational initiatives to continually improve the Customer Experience
  • Process tickets according to Koala’s protocols and processes
  • Identify opportunities to add value to every customer’s experience
  • Be proactive in your approach to solving customer problems and complaints
  • Support customers through any return or warranty needs
  • Continually promotes our brand and products by being helpful and informative

Ideal background…

  • 2+ years of experience in a customer service specialist (or similar) role within a call centre environment
  • Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice
  • Experience in a high-volume fast paced inbound and outbound phone environment
  • Great attitude and willingness to learn and progress in your career
  • Did we mention that empathy is a must have? Our candidates are no different to our customers and are at the heart of the business and an empathetic approach is a must at every touchpoint
  • You love people and thrive on supporting them
  • Near perfect grammar, english written and verbal skills
  • Experience handling returns and warranties
  • Problem-solving and liaising with management on critical issues
  • Experience with Zendesk, Commerce Tools or Shopify a plus

🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Koala.

✅ Applying here is the first step in the hiring process for this role at Koala.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

  • Customer Service Specialist

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    * Achieve your dreams by helping others achieve theirs * We support you to grow your career, diverse and inclusive team * Together we can create brilliant customer experiences that matter We have an exciting opportunity for Customer Service Specialist who will be responsible for providing high-quality administrative and customer service support to...

  • Customer Service Specialist

    vor 3 Wochen

    Sydney, Österreich Kase Building Group Vollzeit

    Our culture is team orientated and we believe in integrating work and life.We value mutual trust, celebrate success, invest in professional development, and foster an enjoyable working environment that is based on collaboration and high performance.As such we aim to match the candidate to our culture not just the role.We are seeking an experienced and...

  • Customer Service Specialist

    vor 3 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Our culture is team orientated and we believe in integrating work and life.We value mutual trust, celebrate success, invest in professional development, and foster an enjoyable working environment that is based on collaboration and high performance.As such we aim to match the candidate to our culture not just the role.We are seeking an experienced and...

  • Customer Operations Specialist

    vor 1 Monat

    Sydney, Österreich Insulet Vollzeit

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • Customer Service Specialist

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Who We AreAt Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business.We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.Over our 23 years, we've achieved a lot, but our proudest accomplishment is...

  • Customer Service Specialist

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Be a part of Beyond Bank.A bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.When you join Beyond Bank, you will work for a B Corp and be part of a friendly,...

  • Customer Service Specialist- Incident Response

    vor 1 Monat

    Sydney, Österreich Westpac Vollzeit

    Customer Service Specialist- Incident ResponseSydney, NSW, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsRotating roster on a monthly basis 8am-8pmHow will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our...

  • Customer Service Specialist- Incident Response

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Service Specialist- Incident Response Sydney, NSW, Australia Job Description Unique Entry Point into A Specialist Field for those with Customer Service Skills Rotating roster on a monthly basis 8am-8pm How will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our...

  • Hr Customer Service Specialist

    vor 1 Monat

    Sydney, Österreich Sourcefit Vollzeit

    Position Summary: We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin.In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday.This position is ideal for someone with a strong customer...

  • Customer Service Training And Quality Specialist

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Customer Service Training and Quality Specialist Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality,...

  • Hr Customer Service Specialist

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Position Summary: We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin.In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday.This position is ideal for someone with a strong customer...

  • Customer Service Training And Quality Specialist

    vor 1 Monat

    Sydney, Österreich Device Technologies Australia Pty Ltd. Vollzeit

    Customer Service Training and Quality SpecialistSince 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality,...

  • Customer Care Specialist

    vor 2 Monaten

    Sydney, Österreich Cuscal Limited Vollzeit

    This is a Customer Care Specialist role with one of the leading companies in AU right now 🔥 -- Cuscal Limited -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Cuscal Limited 🧐🧐## **Job Description** **We are looking for a Customer Care Specialist to join our...

  • Veterinary Support Specialist

    vor 4 Wochen

    Sydney, Österreich Small Animal Specialist Hospital (Sash) Vollzeit

    About the Role: We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.Your interaction with clients and referring vets will have a direct and significant...

  • Veterinary Support Specialist

    vor 4 Wochen

    Sydney, Österreich Small Animal Specialist Hospital (Sash) Vollzeit

    About the Role: We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.Your interaction with clients and referring vets will have a direct and significant...

  • Customer Service Specialist

    vor 3 Wochen

    Sydney, Österreich Mosh Vollzeit

    Work flexibly under a hybrid model from Surry Hills Opportunities to advance your career as the company grows Impactful and rewarding role helping improve Aussie health outcomes G'day, we're Mosh Our mission is to radically change healthcare for Aussie men.To get them the help they need without all the hassle, seriousness and sometimes awkwardness.We know...

  • Customer Service Officer

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    PERSOLKELLY are in partnership with our client based in Prestons & Smithfield looking for an experienced Customer Service Specialist.Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams.About the...

  • Customer Service Specialist- Incident Response | Sydney, Au

    vor 4 Wochen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Customer Service Specialist- Incident ResponseWestpac Banking Corporation, Sydney, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsPermanent opportunityLocation - Kent Street Sydney (WFH options available once training completed)Rotating roster on a monthly basis 8am-8pmHow will I help?Our Group...

  • Customer Service Specialist- Incident Response | Sydney, Au

    vor 4 Wochen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Customer Service Specialist- Incident ResponseWestpac Banking Corporation, Sydney, AustraliaJob Description Unique Entry Point into A Specialist Field for those with Customer Service SkillsPermanent opportunityLocation - Kent Street Sydney (WFH options available once training completed)Rotating roster on a monthly basis 8am-8pmHow will I help?Our Group...

  • Customer Retention Specialist

    vor 1 Monat

    Sydney, Österreich WOW Recruitment Vollzeit

    WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing  fintech  company in Sydney.Their continued growth plans see the critical need for a Customer Retention Specialist – to commence in October 2024.Approximately  $75k  + Super + Comms A diverse and vibrant international environment Social  events -...