Technical Business Analyst
Vor 3 Tagen
This is a Technical Business Analyst role with one of the leading companies in AU right now 🔥 -- Chubb -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Chubb 🧐🧐
**Your Role** You will be accountable for the design and execution of end-to-end digital operating models built around key customer/ employee journeys and needs in partnership with Domain Leads and multidisciplinary digital product owners. **Your Responsibilities ** - Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artefacts. - Support the development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers. - Improve business processes by analysing current workflows, products, tools, writing require and systems and by identifying and prioritizing solutions that drive process rationalization, reengineering, and organizational alignment. - Support delivery of significant improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities - Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes. - Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable & scalable way. - Understand and apply agile as a delivery method and ways of working. ## Qualifications **Your Skills & Experience** - Experienced in end-to-end product process (product requirements gathering, briefing development teams, UAT testing + set up, go to market / launching new products, writing user stories). - Excellent Process flow mapping, admin systems, configurations, workflows creation and management. - Advanced experienced in excel – mapping multiple, existing + new product line codes. - Strong attention to detail and drive. - Ability to present and communicate updates to partners. - Experience working with third party commercial partners. - Great communication skills - Ability to present and communicate updates to partners. - Technically minded, quite curious, challenges current ways of working, an ability to provide requirements and distil into timely information. - Domain knowledge desirable
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