Senior Premier Support Engineer

vor 19 Stunden

Sydney, Österreich Datadog Vollzeit

This is a Senior Premier Support Engineer role with one of the leading companies in AU right now 🔥 -- Datadog -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Datadog 🧐🧐

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers not only via standard technical support channels, but also get involved via health check meetings and various side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. _At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._ **What You’ll Do:** - Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform - Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment - Reproduce issues and dive into the 700+ integrations that Datadog works with - Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management - Build subject matter expertise in many Datadog product areas - Autonomously troubleshoot complex and/or high-priority customer issues without guidance - Drive product conversations based on needs and problems learned during client interactions - Provide mentorship to junior members of the team and serve as their escalation partner - Participate in routine health check meetings with Premier Customers - Build out and improve documentation and knowledge base articles for a variety of technologies **Who You Are:** - Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience) - A tinkerer with some programming experience and a basic knowledge of Linux - Self-motivated, detail-attentive, with a desire for continuous learning  - A critical thinker who defaults to a client-centric approach - A decision maker but knows when the decision should be escalated - Have been in a Premium/Enterprise technical support role previously - Knowledgeable of current infrastructure and monitoring solutions and technologies - Able to work a rotating schedule that requires weekend availability   _Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply._   **Benefits and Growth:** - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks

🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Datadog.

✅ Applying here is the first step in the hiring process for this role at Datadog.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

  • Senior Robotics Engineer

    vor 3 Wochen

    Sydney, Österreich Anduril Industries Vollzeit

    This is a Senior Robotics Engineer role with one of the leading companies in AU right now 🔥 -- Anduril Industries -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Anduril Industries 🧐🧐**Senior Robotics Engineer** Sydney, New South Wales, Australia Apply...

  • Senior Cloud Network Engineer

    vor 3 Wochen

    Sydney, Österreich NICE Vollzeit

    This is a Senior Cloud Network Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐**So, what’s the role all about?** ** ** The Senior Cloud Network Engineer works with a team of...

  • Desktop Support Engineer

    vor 3 Wochen

    Sydney, Österreich Datacom Vollzeit

    This is a Desktop Support Engineer role with one of the leading companies in AU right now 🔥 -- Datacom -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Datacom 🧐🧐**About the Role (your why)** Due to continued growth within our team, we have a newly created...

  • Senior Civil Engineer

    vor 4 Wochen

    Sydney, Österreich Sutherland Shire Council Vollzeit

    Senior Civil EngineerJoin Us as a Senior Civil Engineer in Sutherland Shire Council!Lead complex civil engineering projectsContribute to community infrastructureWork in a collaborative and innovative environmentMentor junior team membersAt Sutherland Shire Council, we are dedicated to enhancing our community through sustainable infrastructure projects that...

  • Senior Software Engineer

    vor 2 Wochen

    Sydney, Österreich Deputy Vollzeit

    This is a Senior Software Engineer role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and...

  • Senior Software Engineer

    vor 1 Woche

    Sydney, Österreich Atlassian Vollzeit

    This is a Senior Software Engineer role with one of the leading companies in AU right now 🔥 -- Atlassian -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Atlassian 🧐🧐**Overview** **Working at Atlassian** Atlassians can choose where they work – whether in an...

  • Senior Software Engineer

    vor 3 Wochen

    Sydney, Österreich Prezzee Vollzeit

    This is a Senior Software Engineer (Frontend) role with one of the leading companies in AU right now 🔥 -- Prezzee -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Prezzee 🧐🧐**The Opportunity** Prezzee is continuing its growth and we require a **Senior...

  • Compliance and Sales Support Engineer

    Vor 6 Tagen

    Sydney, Österreich Carrier Vollzeit

    This is a Compliance and Sales Support Engineer role with one of the leading companies in AU right now 🔥 -- Carrier -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Carrier 🧐🧐**Build a career with confidence!** Carrier Global Corporation, global leader in...

  • Senior Data Engineer

    vor 3 Wochen

    Sydney, Österreich Westpac Vollzeit

    This is a Senior Data Engineer role with one of the leading companies in AU right now 🔥 -- Westpac -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Westpac 🧐🧐**How will I help?** The Senior Data Engineer will be part of Westpac International, Financial...

  • Senior Data Engineer

    vor 3 Wochen

    Sydney, Österreich Westpac Vollzeit

    This is a Senior Data Engineer role with one of the leading companies in AU right now 🔥 -- Westpac -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Westpac 🧐🧐## Job Description **How will I help?** The Senior Data Engineer will be part of Westpac...

  • Application Support Engineer

    vor 3 Wochen

    Sydney, Österreich Advanced Navigation Vollzeit

    This is a Application Support Engineer role with one of the leading companies in AU right now 🔥 -- Advanced Navigation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Advanced Navigation 🧐🧐Advanced Navigation is one of the world’s most ambitious innovators...

  • Senior Guidewire Engineer

    vor 1 Monat

    Sydney, Österreich Cognizant Vollzeit

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like you – people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • Senior Engineer

    vor 1 Woche

    Sydney, Österreich Culture Amp Vollzeit

    This is a Senior Engineer (Ruby) role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**Join us on our mission to make a better world of work. ** Culture Amp is the world’s...

  • Senior Full Stack Engineer

    vor 20 Stunden

    Sydney, Österreich Willow Vollzeit

    This is a Senior Full Stack Engineer role with one of the leading companies in AU right now 🔥 -- Willow -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Willow 🧐🧐**About the role:** We are actively seeking an experienced, creative, and pragmatic Senior...

  • Senior Platform Engineer

    vor 3 Wochen

    Sydney, Österreich Constantinople Vollzeit

    This is a Senior Platform Engineer role with one of the leading companies in AU right now 🔥 -- Constantinople -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Constantinople 🧐🧐**The Role** As a Senior Platform Engineer at Constantinople, you will be a valuable...

  • Senior Cloud Systems Engineer

    vor 3 Wochen

    Sydney, Österreich NICE Vollzeit

    This is a Senior Cloud Systems Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at NICE 🧐🧐**Senior Cloud Systems Engineer** The Cloud Systems Engineer manages, deploys and maintains NICE's...

  • Senior Quality Engineer

    vor 3 Wochen

    Sydney, Österreich Australian Payments Plus Vollzeit

    This is a Senior Quality Engineer role with one of the leading companies in AU right now 🔥 -- Australian Payments Plus -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Australian Payments Plus 🧐🧐## **Requirements** **The Purpose:** Ensure that AP+ products and...

  • Senior Software Engineer

    vor 3 Wochen

    Sydney, Österreich Cover Genius Vollzeit

    This is a Senior Software Engineer role with one of the leading companies in AU right now 🔥 -- Cover Genius -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Cover Genius 🧐🧐**The Company  ** Cover Genius is a [Series E...

  • Senior Backend Engineer

    vor 18 Stunden

    Sydney, Österreich SafetyCulture Vollzeit

    This is a Senior Backend Engineer role with one of the leading companies in AU right now 🔥 -- SafetyCulture -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SafetyCulture 🧐🧐The role As a Senior Software Engineer, you'll be empowered to manage complex...

  • Senior Software Engineer

    vor 17 Stunden

    Sydney, Österreich Morse Micro Vollzeit

    This is a Senior Software Engineer role with one of the leading companies in AU right now 🔥 -- Morse Micro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Morse Micro 🧐🧐Are you passionate about pushing the boundaries of wireless technology and developing...