Customer Support Specialist
vor 3 Wochen
This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Sonder -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Sonder 🧐🧐
**About the role** As a Customer Support Specialist, you will play a key role in our Operations team, dedicated to delivering outstanding service to our customers and members. You will manage enquiries through phone and email, take charge of resolving customer complaints, and address technical issues related to member onboarding, ensuring a seamless experience for both customers and members. With a strong customer-obsessed mindset, you will ensure that every interaction enhances customer satisfaction and builds lasting relationships **What you’ll be doing** - Provide live support (via live chat, telephone, and email) to customer stakeholders, enabling them to effectively navigate the Sonder product and platforms. - Drive the resolution of customer complaints and concerns, focusing on delivering effective and satisfactory outcomes. - Escalate technical issues to the product team when they cannot be resolved within operations. - Provide any relevant insight and visibility to our Customer Success team - Own and manage the customer support knowledge base, ensuring it remains up-to-date with easy-to-follow instructions as new products and services are introduced. - Manage interactions with members related to onboarding, troubleshooting, and tech issues with the Sonder app - Identify opportunities for process, policy, and systems improvements based on customer feedback and service interactions. **Who are we looking for?** The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace. What you bring to the team; - 3+ years in a customer service role, ideally in a B2B environment. Experience in workplace health, safety, or people functions is advantageous, but not required. - Technology savvy with the ability of working across various platforms - Strong experience in handling customer complaints and resolving objections. - Ability to thrive in fast-paced, dynamic, and ambiguous environments. - Strong attention to detail and problem-solving skills - Excellent verbal and written communication skills, with the ability to engage with customers across various forums.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Sonder.
✅ Applying here is the first step in the hiring process for this role at Sonder.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Specsolutions VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeWe are an expanding Australian Aged Care software provider offering SaaS solutions for business operations including accounting, roster, payroll, and client management. We're looking for a proven Customer Support Specialist. This hybrid role is available to individuals based in the...
-
Veterinary Support Specialist
vor 3 Wochen
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitAbout the Role: We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.Your interaction with clients and referring vets will have a direct and significant...
-
Veterinary Support Specialist
vor 3 Wochen
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitAbout the Role: We are seeking a skilled Contact Centre Officer to join our team at the Small Animal Specialist Hospital (SASH).As a Contact Centre Officer, you will be the first point of contact for our clients, internal specialists, and the extended referring vet community.Your interaction with clients and referring vets will have a direct and significant...
-
Customer Support Specialist
vor 3 Wochen
Sydney, Österreich Mable VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐**We’re powered by purpose** Mable is an online platform connecting Australians looking for...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Perkbox Vivup VollzeitPerkbox and Vivup joined forces in July 2024 to form the Perkbox Vivup Group, an employee benefits, wellbeing and engagement platform, revolutionising the employee benefits landscape.Trusted by more than 7,500 organisations across the public, private, SME, and corporate sectors, the Perkbox Vivup Group is delivering an enhanced range of benefits and...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Weel VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now -- Weel -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Weel A day in the life… \-Become an expert in Weel's product features and benefits.\-Quickly and effectively address a high...
-
Technical Support Specialist
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Technical Support Specialist
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support Specialist PermanentSydney basedExpert knowledge of UNIX commands is a must How will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Weel VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Weel -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Weel 🧐🧐A day in the life… \-Become an expert in Weel's product features and benefits. \-Quickly and...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About the role -------------- Tyro's Customer Support team is one of the most widely regarded in...
-
Customer Support Specialist
vor 21 Stunden
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About the role -------------- Tyro's Customer Support team is one of the most widely regarded in...
-
Customer Support Specialist
vor 2 Monaten
Sydney, Österreich Everi Pty VollzeitThis is a Customer Support Specialist (Sales) role with one of the leading companies in AU right now -- Plenti -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off.More About the Role at PlentiWhat's the role?As a Customer Support Specialist, you will be on the frontline chatting to our customers all...
-
Customer Support Specialist
vor 2 Monaten
Sydney, Österreich Everi Pty VollzeitThis is a Customer Support Specialist (Sales) role with one of the leading companies in AU right now -- Plenti -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Plenti What's the role? As a Customer Support Specialist, you will be on the frontline chatting to our customers...
-
Technical Support Specialist
Vor 3 Tagen
Sydney, Österreich This Is An It Support Group VollzeitTechnical Support SpecialistPermanentSydney basedExpert knowledge of UNIX commands is a mustHow will I help?The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.In addition to this, you will be required to assist with system...
-
Customer Support Specialist
vor 2 Monaten
Sydney, Österreich Plenti VollzeitThis is a Customer Support Specialist (Sales) role with one of the leading companies in AU right now 🔥 -- Plenti -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Plenti 🧐🧐**What's the role?** As a Customer Support Specialist, you will be on the frontline...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About The Role -------------- The Tyro Health Customer Support Specialist is...
-
Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Tyro VollzeitThis is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now -- Tyro -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Tyro About The Role -------------- The Tyro Health Customer Support Specialist is responsible for delivering...
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Betashares Capital Limited VollzeitCustomer Support SpecialistDepartment: Customer SupportEmployment Type: Permanent - Full TimeLocation: SydneyDescriptionThe Customer Support team at Betashares is responsible for onboarding, educating, and supporting Betashares Direct customers.As one of the early hires in our team, you will have a great opportunity to drive impact and growth as the...
-
Customer Support Specialist
vor 2 Wochen
Sydney, Österreich Betashares Capital Limited VollzeitCustomer Support SpecialistDepartment: Customer SupportEmployment Type: Permanent - Full TimeLocation: SydneyDescriptionThe Customer Support team at Betashares is responsible for onboarding, educating, and supporting Betashares Direct customers. As one of the early hires in our team, you will have a great opportunity to drive impact and growth as the...
-
Associate Customer Support Specialist
vor 4 Wochen
Sydney, Österreich Enable International VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships.Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we're creating a healthy,...
