AWS Incident Response Support Engineer, AWS Incident Response
vor 4 Wochen
This is a AWS Incident Response Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Amazon (AWS) 🧐🧐
## DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding. As a Support Engineer on the TechOps team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely. Your work will make an impact across all of AWS with executive level visibility. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join. Key job responsibilities \- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holiday \- Identify and troubleshoot recurring platform issues and own projects to drive improvements \- Participate in Agile sprints to evolve business processes and technologies \- Create and review documentation; design new standard operating procedures \- Mentor peers in your areas of technical and operational strength About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ## BASIC QUALIFICATIONS \- Experience troubleshooting and debugging technical systems \- Experience in agile/scrum or related collaborative workflow \- Experience troubleshooting and documenting findings \- 3+ years of technical support experience ## PREFERRED QUALIFICATIONS \- Knowledge of UNIX/Linux operating system
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Sydney, Österreich Amazon (AWS) VollzeitThis is a Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon (AWS) 🧐🧐## DESCRIPTION AWS Infrastructure Services owns the design, planning,...
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Sydney, Österreich Amazon (AWS) VollzeitThis is a Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon (AWS) 🧐🧐## DESCRIPTION AWS Infrastructure Services owns the design, planning,...
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Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseJob ID: 2811087 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking,...
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