Service Operations Coordinator
vor 22 Stunden
This is a Service Operations Coordinator role with one of the leading companies in AU right now 🔥 -- Tesla -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Tesla 🧐🧐
What to Expect Tesla is leading the charge towards sustainable energy and transportation. We're looking for a dedicated Service Operations Coordinator to join our team in Australia & New Zealand. In this role, you will play a vital part in providing administrative and operational support to our Service Operations and Field Service and Collision teams, ensuring the smooth delivery of Tesla's service programs in the region. What You’ll Do - Manage the Service Operations field ticketing system, ensuring timely resolution and coordination of all field requests. - Communicate any blockers to ticket resolution quickly and loudly to the relevant stakeholders. - Create and manage purchase orders for goods and services, ensuring accuracy and timely processing. - Receive, validate, and process invoices to support smooth financial transactions. - Develop and maintain formal documents outlining Service processes for internal distribution. - Act as the point of contact for internal teams and external suppliers, maintaining strong relationships. - Work closely with Australian & New Zealand Service Centers, providing operational support as needed. - Participate in continuous improvement projects/initiatives to enhance service operations efficiency. - Contribute to ad hoc projects, supporting the overall success of Service Operations. What You’ll Bring - 1-3 years of experience in a relevant administrative or coordination role. - Previous experience in customer support or a customer-facing role is beneficial. - Proficient in Microsoft Office applications. - Fluent English (verbal & written). - Strong interpersonal skills for effective communication with stakeholders. - Valid Driver’s License. - 'Can do' attitude with a commitment to problem-solving and continuous improvement. Compensation and Benefits Benefits In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees: - Employee Stock Purchase Plan (ESPP) - Parental leave (no minimum employment period) - Primary carers – 18 weeks at full pay or 36 weeks half pay - Secondary carers – 6 weeks full pay - Employee Vehicle Loan Program - Novated Leasing (AU only) - Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them - Bike to work – $10 per day if you cycle to work - Birthday Leave & Volunteer Leave
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
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