Data Center Customer Operations Engineer IV
vor 2 Monaten
This is a Data Center Customer Operations Engineer IV role with one of the leading companies in AU right now 🔥 -- Equinix -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Equinix 🧐🧐
**Job Summary** The role will be based at Derrimut at out ME4 site, where you will receive full training and onboarding to help you best succeed in the role. Ideally applicants will be coming from a data center environment or similar and be able to commit to the 24/7 roster, in which you work will work an even share of day and night shifts. (7am or 7pm start) **Key responsibilities:** - Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc. - Install software updates and security patches for customer equipment - Install cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cables - Provide remote technical support via phone call, email communication, web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment, switches, and servers - Monitor network activities such as alert reports, error reports and network performance statics; report to ensure uptime and efficient resolution of issues - Assess and recommend customers of a better way to improve network operations and integrated hardware/ software - Prepare and maintain documentation of customer network inventory, troubleshooting procedure and resolution to the issues - Maintain accurate record of work operations, events, and logs to produce concise reports to company management - Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive etc. - Perform tape backup to protect important customer information - Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network - Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables Benefits of the role: - Bonus, health allowance and loading on all shifts - 5 weeks annual leave, full training and onboarding provided - Company focus on internal promotions and development of our employees - Loads of more company perks, wellness, health and financial benefits
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