Customer Service Consultant
vor 4 Wochen
This is a Customer Service Consultant role with one of the leading companies in AU right now 🔥 -- CreditorWatch -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at CreditorWatch 🧐🧐
### **Your Role & Team** The Customer Service team focusses on providing support to all CreditorWatch customers which number in the thousands. As a Customer Service Consultant, you are required to support customers with in-bound enquiries via phone, live-chat and email, spread over different geographies. Additionally, your role will entail out-bound activities to assist online members in unlocking and managing their account. In addition, you will proactively provide suggestions for continuous improvement to team processes, help centre management and ongoing reviews of customer feedback with the goal being to provide the team autonomy and improve the overall customer experience. As part of the role, you will also be handling commercial disputes. This role reports directly into our **Customer Service Manager**. It is a hybrid working model and our office is **Melbourne CBD** Based. ### **Our ideal candidate** To be successful in this role, you’ll ideally have a couple years of experience as a Customer Service Agent under your belt. Here at CreditorWatch, our customers come first, so you will have a passion for providing world class service and driving positive NPS engagement - your communication and active listening skills come second to none. Additionally, you'll have strong problem solving, dispute handling, time management, and prioritisation skills. ### **More than just work** ** Keep Active – **All employees get a Fitness First Platinum gym membership. ** Daily Fuel –** Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you **Wellness Days –** Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work. **Monthly Massages – **We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. ** Bonus Shares – **We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. ** Fun Activities – **We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected. ** Legal Services –** Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. ### **Our Values** **The 1%’ers add up – **Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. ** We are dependable and trustworthy –** Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. **We are committed to growth – **Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. **Our people make the difference – **Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. **Recruitment Process – We like to keep it simple** 1. **Phone Screening –** A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match 2. **Hiring Manager Meeting – **This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want 3. **Functional Meeting – **Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. 4. **Values Meeting – **We’d love to hear why CreditorWatch and see how you’d fit into our world.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like CreditorWatch.
✅ Applying here is the first step in the hiring process for this role at CreditorWatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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