Implementation Consultant
vor 22 Stunden
This is a Implementation Consultant (HR/Payroll) - Remote role with one of the leading companies in AU right now 🔥 -- Employment Hero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Employment Hero 🧐🧐
**What might your days look like** We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards. You will ensure that both HR and payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand. You will also ensure that clients adhere to all relevant labour laws, providing guidance on compliance with payroll tax, leave entitlements, superannuation, and other statutory obligations. **There are 3 permanent positions available and can be based anywhere in Australia.** This role is exciting Many of our customers are not experts in Payroll and/or HR, but you will help and guide them through our interactive training process. You will be managing many portfolios at any one time, so to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes. As we embark upon a transformation of our CX delivery function, we’ll need you, as our experienced Implementation Consultant, to be adept at managing change and stakeholder engagement, and to clearly communicate with our customers. **As an Implementation Consultant you will** - End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs. - Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms. - System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation. - Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery. - Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations. - Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement. - Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly. - Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes. **What will you bring ** - Knowledge of Australian and New Zealand HR/payroll legislation. - 2+ years of combined experience in HR or payroll implementation (highly desirable but not essential) - Exposure to other HR or payroll software and system configurations. - Ability to manage multiple clients simultaneously, meeting critical deadlines. - Strong communication skills, with the ability to influence and educate clients. - Experience delivering customer training and providing technical support is highly regarded. - Strong time management and organisational skills, with the ability to handle competing priorities. Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Employment Hero.
✅ Applying here is the first step in the hiring process for this role at Employment Hero.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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