Quality Assurance Analyst
vor 4 Wochen
This is a Quality Assurance Analyst role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at AMP 🧐🧐
**Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. **How you’ll make an impact** This role within the Business Risk & Financial Crime team is responsible for ensuring that banking processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing any issues or discrepancies through quality checking to ensure compliance, accuracy, and efficiency. By monitoring, analysing, and evaluating various aspects of the bank's activities, the focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance. The role contributes to enhancing customer satisfaction, minimizing errors, and promoting a culture of continuous improvement within the Bank. You’ll make an impact by: - Preparation of weekly and monthly reports on team and agent/team member trends - Facilitating training/calibration sessions with respective teams - Perform quality checks on Lending processes: - to ensure accuracy, compliance and adherence to policies and procedures - that deficiencies identified are remediated and closed out in a timely manner. - all evidence provided is cleared daily. - conduct root cause analysis and provide insights. - support Australia team with trend analysis - Support respective loan servicing and collection teams specifically new starters and those identified as not meeting quality standards by providing training and coaching on quality standards. - Perform quality assurance over agreed interactions as well as administration processes to assess the quality of service provided and areas of opportunity. - In consultation with the relevant team managers and subject matter experts, review quality checking procedures and Quality Checklists so they remain fit for purpose (Australia only) - Collaborate with cross-functional teams including risk, operations, contact centre to identify areas of improvement, including assisting team leader in closing out QA related incidents. - Participate in Team calibration to ensure quality of Quality team is not compromised. - Represent QA team as required for ongoing projects. - Develop effective working relationships with all key relationships across AMP bank and AMPA **What you will bring to the team** - Previous experience in quality assurance or a similar role within the banking industry is essential - Advanced Excel skills mandatory - Intermediate PowerPoint skills - Prior training experience - Knowledge of lending, banking operations, products, and regulatory requirements. - Excellent analytical skills with the ability to identify patterns, trends, and areas for improvement. - High attention to detail and strong problem-solving abilities. - Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders. **You’ll thrive here if…** If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. **Why we think you’ll love working at AMP** Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. **We believe in the power of inclusion and diversity** We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like AMP.
✅ Applying here is the first step in the hiring process for this role at AMP.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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