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Head of Product Enablement
vor 2 Monaten
This is a Head of Product Enablement role with one of the leading companies in AU right now 🔥 -- Prezzee -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Prezzee 🧐🧐
We’re looking for a **Head of Product Enablement** who will lead the charge in building the foundation for us to thrive at scale. This role is critical in managing key domains like fraud, payments, ordering, customer service, and internal systems. You’ll work across our markets, ensuring we meet the unique demands of each one. Reporting to the Chief Product Manager and as a key member of our Product Leadership Team, you will help shape our product framework, create best practices for financial and customer management, and foster strong cross-functional relationships across the business. Leading a team of Product Managers and squads, you’ll drive the vision from idea to execution. Hybrid role based in Sydney or Melbourne. ### **About the role:** - Develop a multi-year product strategy that balances customer expectations with innovation to ensure competitive growth. - Empower Product Managers to create ambitious roadmaps and deliver measurable success. - Lead, coach, and inspire a diverse team of Product Managers and four cross-functional squads. - Foster a culture of innovation, customer-centricity, and collaboration across teams. - Partner with Engineering, Sales, Marketing, Customer Care, and Operations to align on priorities and ensure cohesive go-to-market strategies for new features. - Oversee vendor relationships, negotiate contracts, and evaluate investments to maximise ROI and ensure informed, data-driven decisions.Own product performance and ensure it aligns with customer expectations and key performance metrics. - Leverage market trends and emerging technologies to champion innovation and foster creative problem-solving for new products and services. - Drive improvements in customer service technology to reduce costs and enhance customer experiences, staying ahead of competitive trends.Present strategic insights, research, and results to senior leadership and the board, ensuring clarity and alignment at all levels. ### **What you’ll bring:** - A degree in business, marketing, finance, or related fields. - Significant experience leading Product Management, particularly in customer service tech, payments, or fraud. - Proven Commercial Product Management experience with a focus on passion, resilience, flexibility, ownership, accountability, pragmatism, and collaboration. - Strong critical-thinking skills, able to adapt to shifting priorities and timelines, work at pace, and resolve ambiguity while achieving goals. - Excellent communication and influencing skills, capable of engaging with senior leadership, navigating senior-level relationships, and supporting teams through significant change. - Exceptional communication skills, with the ability to influence across all levels of the organisation. **Benefits** - We run an incentive scheme based on both company-wide targets and individual performance - Employee referral program and staff discounts - We have regular virtual and face-to-face events to help us bond and maintain our community vibe - We also offer flexible hours, Culture Swap Days & 30 day work from anywhere\* - Self led online learning to formal Leadership Development programs, as well as industry specific learning opportunities and Lunch & Learn sessions - Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements - Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride. - Telus Wellbeing platform to support your mental, social, financial and physical wellbeing
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