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Growth Specialist
vor 2 Monaten
This is a Growth Specialist role with one of the leading companies in AU right now 🔥 -- HotDoc -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at HotDoc 🧐🧐
**Role Purpose & Context** At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia, by improving the ways that patients and doctors communicate. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare. This role will represent growth for our On Demand Care Team, which owns the HotDoc patient experience, including: - Patients getting care faster (minutes, not days) - Making care easier to navigate, including connecting the patient with the right care for them, from the right provider - Shifting a greater proportion of care to online and asynchronous methods of delivery - Growing HotDocs active patient user base - You’ll be responsible for the prioritisation and productisation of the Patient Growth experimentation backlog, which includes designing, running and productising experiments to ultimately reduce the time it takes for patients to access care on HotDoc. - You’re a builder, someone that can find solutions to test hypotheses on how we at HotDoc can improve the patient experience alongside driving adoption and retention of patients accessing care via online and asynchronous methods of delivery. This is a Junior to Associate level role. **Unique value of the role** The purpose of this role is to identify and optimise for improvements to existing micro loops that result in reducing the time for patients to access care via HotDoc. You’ll leverage in-app design changes, product/feature development, marketing communication and more to drive engagement of active patients with HotDoc’s numerous services. **Key Accountabilities** Design, launch and productise experiments to test hypotheses on growing HotDocs active patient base Use both quantitative and qualitative data, in conjunction with the Senior Product and Engineering Managers, to prioritise quarterly product feature development Build user journeys across relevant distribution and engagement channels for patients to discover, utilise and ultimately return to, new methods of care delivery **Stakeholders & Relationships** Direct Manager - Head of Patient Growth Skip Level Manager - CEO **Experiences, Capabilities & Qualifications** _Required Experience, Capabilities & Skills_ - You’re a builder, you have a strong desire to design solutions to test hypothesis in order to grow and retain active patients on HotDoc - You’re disciplined and set a high standard when it comes to displaying rigour with data, experimentation and communication - Strong experience in consumer in-app (push notification, banner) and email marketing distribution/engagement channels _Required Education / Qualifications_ - 1-3 Years in a consumer facing and/or marketplace growth positions (required) - HealthTech experience (preferred) - Reforge Growth Series, or equivalent (preferred) - Experience w/ SQL, Metabase, GrowthBook (preferred
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