Head of Product Operations/Enablement

Vor 3 Tagen


Melbourne, Österreich Squiz Vollzeit

This is a Head of Product Operations/Enablement (Documentation/Adoption/Training) role with one of the leading companies in AU right now 🔥 -- Squiz -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Squiz 🧐🧐

Description **Are you passionate about turning powerful technology into customer success stories?** We're seeking an exceptional Head of Product Operations & Enablement to orchestrate the adoption and optimization of our Digital Experience Platform (DXP). Join us in revolutionising how businesses leverage our DXP to achieve their digital transformation goals. If you're ready to lead the charge in product enablement and drive meaningful impact at scale, we want to hear from you. **Key Responsibilities** - Architect and execute a comprehensive product enablement strategy that drives feature adoption at scale - Design immersive learning experiences and self-service resources that accelerate customer success - Transform data into insights, tracking key metrics to optimise adoption strategies and demonstrate business impact - Orchestrate seamless product launches, ensuring all stakeholders are equipped for success - Build and nurture an engaged user community that accelerates adoption through peer learning - Pioneer process improvements and automation initiatives that enhance operational efficiency - Shape the customer onboarding journey to deliver rapid time-to-value **Experience** - Proven track record driving feature adoption for SaaS products at scale - Strong analytical mindset with experience using data to optimise enablement programs - History of successfully leading cross-functional initiatives without direct authority - Experience designing and implementing scalable enablement frameworks - Track record of linking enablement activities to revenue outcomes - Expertise in implementing automation and process optimization - Strategic thinker with exceptional business acumen - Outstanding stakeholder management and communication skills - Results-oriented mindset with a passion for customer success - Ability to balance strategic vision with tactical execution - Innovation-driven approach to solving complex challenges

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