Designated Support Engineer

vor 1 Monat

Melbourne, Österreich NICE Vollzeit

This is a Designated Support Engineer role with one of the leading companies in AU right now 🔥 -- NICE -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at NICE 🧐🧐

**The Role:** As a Data Management Specialist, you will play a critical role in documenting and optimising our data ecosystem. You will ensure the accuracy and accessibility of our data sources, flows, and transformations, enabling informed decision-making across the organisation.   **Key Responsibilities:** - Document and maintain data flows, transformations, and repositories within Prezzee’s data ecosystem. - Create and manage metadata processes to track data from upstream sources to end-use assets (reports, dashboards). - Collaborate with stakeholders across Product, Strategy, Marketing, and Customer Care to define and document key business metrics. - Identify and resolve gaps or inconsistencies in data documentation, both technical (data dictionaries) and business-focused (data glossaries). - Assess data quality issues, providing actionable insights and solutions. - Work closely with technology and product teams to understand changes and their impacts on our data platforms. - Present data-driven findings and recommendations in a clear and actionable format.   **Technical Responsibilities:** - Write comprehensive and user-friendly documentation for data workflows. - Maintain and enhance master data management processes. - Evaluate existing data management practices, identifying opportunities for improvement. - Ensure accurate documentation of data definitions and flows.   **About You:** - Proven experience (minimum 5 years) in data management roles. - Strong analytical skills with the ability to interpret complex data structures. - Excellent written and verbal communication skills. - Attention to detail and a problem-solving mindset. - Proficient in SQL, Python, or similar programming languages. - Familiarity with dbt, Talend Stitch, and AWS Redshift. - Experience with Business Intelligence tools and business process creation.   **Benefits** - We run an incentive scheme based on both company-wide targets and individual performance - Employee referral program and staff discounts - We have regular virtual and face-to-face events to help us bond and maintain our community vibe - We also offer flexible hours, Culture Swap Days & 30 day work from anywhere\* - Self led online learning to formal Leadership Development programs, as well as industry specific learning opportunities and Lunch & Learn sessions - Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements - Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride. - Telus Wellbeing platform to support your mental, social, financial and physical wellbeing  

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