Luxury Food and Beverage Director
Vor 3 Tagen
The Mandarin Oriental, Vienna is a luxury hotel located in the heart of the city. We are committed to providing our guests with an exceptional experience.
Job DescriptionWe are seeking a highly skilled and experienced Assistant Director of Food and Beverage to join our team. As a key member of our F&B department, you will be responsible for overseeing the daily operations of our restaurants and bars, ensuring that our guests receive the highest level of service and quality.
Your responsibilities will include:
- Monitoring daily F&B operations and implementing processes to improve efficiency and customer satisfaction
- Assisting the Director of F&B in controlling and analyzing various aspects of the F&B department, including guest satisfaction, marketing, revenue and expenses, cleanliness and hygiene
- Conducting weekly inspections of kitchens and restaurants and reporting on findings
- Creating and managing wine and beverage lists
- Conducting daily hotel visits to observe operational standards and challenges and following up with relevant managers
- Ensuring that monthly inventory adjustments are made for all operating materials in all sales outlets
- Representing the Director of F&B in their absence
- Completing tasks assigned by the Director of F&B and special projects
- Planning, in collaboration with the Director of F&B and department heads, promotional campaigns and menus according to the annual marketing plan
- Ensuring that all designated action points, daily briefings or bi-monthly operation meetings are followed up by the relevant persons
- Responsibilities, under the guidance of the Director of F&B, such as hiring certain levels of personnel, employee orientation, performance evaluation, coaching to ensure an adequate staff supply and productivity
- Ensuring that training sessions are conducted for all F&B employees to maintain or improve our legendary service standards and comply with H&S regulations
- Creating forecasts
- Supporting the hotel's strategy plan, annual marketing plan, goal program and budgeting for the F&B department
- Updating the daily, weekly and monthly F&B report
- Processing customer comments and complaints and taking corrective measures after consultation with the Director of F&B and the relevant department head
We are looking for someone with:
- Luxury hotel experience in a similar role
- Excellent knowledge of all aspects of F&B operations, including restaurant and bar management, banquets, in-room dining, kitchen and stewarding
- Good numerical skills and the ability to work extensively with spreadsheet software and budgeting tools
- Experience in developing strategic business and/or food and beverage plans
- Experience with benchmarking activities
- Experience in creating food and beverage budgets, analyzing profit and loss statements, forecasting and managing promotional campaigns for food and beverages
- Excellent ability to anticipate and plan ahead and make decisions
- Experience in performance management and handling a multicultural environment, as well as a people-oriented approach
- Good knowledge of Microsoft Office, including Word, Excel and PowerPoint
- Organizational talent, high integrity and professionalism, reliability, courtesy and a well-groomed appearance
- The ability to handle multiple tasks simultaneously, as well as enthusiasm and initiative
- Excellent communication skills in English and German
We offer:
- Discounts on hotel stays and F&B in the entire group
- Career development programs and recognition schemes for colleagues
- An exciting range of training and development programs
- Worldwide career advancement and relocation opportunities
- Colleague events and wellness programs
The salary for this position is € 2,398.00 per month.
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