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Strategic Product Owner
vor 2 Monaten
Operational Excellence is a key department within the Head Office Operations division, dedicated to spearheading optimization initiatives throughout the organization. We serve as a catalyst for change, assisting various departments in process analysis and the implementation of innovative solutions.
Your Mission- Lead initiatives aimed at enhancing credit card processes, with a primary focus on card issuance, to improve efficiency and elevate customer satisfaction across all segments, including private individuals and corporate clients.
- Serve as the primary liaison for all credit card-related inquiries within an agile framework, fostering close collaboration among product management, operations, and IT teams.
- Engage with both internal and external stakeholders to pinpoint emerging business trends and requirements, define process improvements, and ensure alignment with overarching business objectives and strategies.
- Design, coordinate, and implement end-to-end strategic and regulatory requirements.
- Conduct thorough analysis and mapping of existing credit card processes, identifying opportunities for improvement and crafting streamlined workflows.
- Operate within an agile environment, reviewing the outcomes of agile delivery teams, assisting in troubleshooting and incident resolution, and supporting solution development as the primary business contact for the IT delivery team.
- Continuously assess and measure the effectiveness of processes and changes, leveraging data-driven insights for ongoing enhancements.
- Stay informed about industry best practices and integrate relevant trends into process optimization strategies.
- A minimum of 5 years of experience in the Credit Cards sector or in Digital Lending or Payments.
- At least 5 years of experience as a Product Owner or project manager within an agile setting.
- In-depth knowledge of the banking industry.
- Proven ability in solution-oriented thinking with experience in process optimization focused on digitalization and automation.
- A collaborative mindset and exceptional interpersonal skills.
- Fluency in English and German, with excellent communication abilities.
- Work-Life Balance: Flexible working hours and extensive hybrid working options.
- Career Development: Opportunities for personal and professional growth.
- Learning Culture: Continuous learning is part of our DNA.
- Relocation Support: Assistance with work permits.
- Commuting Benefits: Complimentary public transport pass.
- Canteen Services: Healthy, delicious, and heavily subsidized meals.
- Leisure Activities: Attractive sports and cultural offerings, including free museum tickets and discounted gym memberships.
- Employee Discounts: Vouchers and discounts available through our staff council.
- Banking Benefits: Free salary account and credit card.
- Family Support: Family allowances, gender-neutral parental leave, part-time work options, and a bilingual company kindergarten.
- Compensation: Starting salary at EUR 80,000 gross per annum, excluding overtime, with market-compliant overpayment based on experience and qualifications.
For inquiries regarding our application process, please refer to our website or consult our FAQ.
Your Contact:
Martin Trnka
Talent Acquisition Team
At Raiffeisen Bank International, we proudly serve over 17 million customers in Austria and 12 other CEE countries. Our success is driven by our talented workforce. From the moment you join RBI, you will experience our commitment to fostering a working environment where everyone can thrive. Diversity and inclusion are integral to our vision and mission, reflected in our core values: collaboration, proactivity, learning, and responsibility. Our shared mission is to deliver an exceptional customer experience by addressing new challenges such as digitalization and evolving customer needs.
Your Benefits at a Glance:Join a team that prioritizes your well-being and professional development, offering a variety of benefits to support your success.
