Director of Customer Experience

vor 1 Monat


Wien, Wien, Österreich Erste Bank Vollzeit
Director of Customer Experience

A high-impact role at Erste Group Bank AG, where you will lead the Customer Lifecycle Servicing team and drive exceptional customer experiences.

About Us

Erste Group was founded in 1819 as the first Austrian savings bank. Today, it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.

Your Responsibilities
  • Develop a Desk strategy closely aligned with division and bank strategies as well as our core key performance indicators (KPI's).
  • Ensure a high level of quality in the team and provide consistent reporting on KPI's.
  • Represent the Desk to senior stakeholders for all sales segments (private individuals, corporates, banks, etc.) as well as Compliance, Risk, IT, etc.
Your Background
  • At least five years background in the banking industry, with solid experience in process improvement, Operations and/or Compliance.
  • Leadership experience is an advantage.
  • Exceptional knowledge of compliance and legal requirements, particularly related to KYC, and you have a solid understanding of how a bank works.
Salary and Benefits

The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 48,323 gross per year. We offer our employees the opportunity to divide their hours between working from home and at the office. We consider the diversity of our employees as key to innovation and success.

About the Role

We are looking for a highly skilled and experienced professional to join our team as Director of Customer Experience. You will be responsible for leading the Customer Lifecycle Servicing team and driving exceptional customer experiences. If you are a motivated and results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply now.



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