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Product Support Specialist in Semiconductor Technology

vor 3 Monaten


Villach, Kärnten, Österreich Applied Materials Vollzeit

#LI

Applied Materials stands at the forefront of semiconductor materials engineering solutions, integral to the production of nearly every new chip and advanced display globally. Our proficiency in manipulating materials at atomic levels on an industrial scale empowers clients to turn possibilities into reality. Our innovations make possibleTM the technology that shapes the future.

Overview:

The Technical Product Support Engineer (TPS) will be an essential member of the Implant Global Product Support (GPS) team within the Semiconductor sector at Applied Materials. This role is primarily based in Germany, with responsibilities that include travel to various customer locations across Europe. The individual will engage in and assist with New Product Introduction (NPI), initial tool installations in the field, and address customer escalations. This position necessitates direct interaction with AMAT field service personnel and clients, including Equipment, Process, and Section Managers. Adherence to all safety protocols established by Applied Materials is mandatory, along with the flexibility to work off-shift hours and undertake basic to intermediate troubleshooting tasks.

Key Responsibilities:

  • Engage in and facilitate product introductions and initial tool installations in the field.
  • Travel to customer sites on short notice for machine downtimes, upgrades, and retrofits.
  • Provide support during technical escalation conference calls.
  • Availability to work off-shift hours and weekends as necessary.
  • Demonstrate advanced specialized expertise within an analytical/scientific domain to execute complex tasks.
  • Develop presentations, tables, and charts using PowerPoint and Excel to convey project or issue status to AMAT Factory and customer personnel.
  • Possess a solid understanding of how related teams coordinate their efforts and resources to meet objectives.
  • Assume a leadership role during onsite projects and escalations, including facilitating conference calls, delivering daily status updates, and offering subject matter guidance to junior team members.
  • Utilize judgment based on prior experience, practices, and precedents to identify and resolve problems with little or no precedent.
  • Communicate ideas and information effectively, employing tact and diplomacy in interactions with others.

Additional Information:

  • Education: High School Diploma/GED; Trade School experience is advantageous.
  • Experience: Over 2 years of VIISta Implant experience preferred; 4 to 7 years in the semiconductor industry. Compensation will reflect experience.
  • Work Hours: 1st Shift, Monday to Friday, 8 am – 5 pm.
  • Travel: Expected to exceed 50% of the time.

Qualifications:

Education: Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information:

Travel: Yes, 50% of the Time

Relocation Eligible: Yes