Software Solution Architect

vor 3 Wochen


Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit
Company Overview

Dynatrace Austria GmbH is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Salary

The estimated annual salary for this position is €56,500, based on full-time employment (38.5 h/week), with the possibility of a higher salary in line with qualification and experience.

Job Description

As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team, working directly with customers to resolve technical issues and problems that occur while using the Dynatrace platform.

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products.
  • Interact with diverse customer technology ecosystems.
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
  • Be exposed to an entire range of cutting-edge technologies.
  • Work closely with our development and product management teams.
  • Attend training for new product features and technologies.
  • Exchange knowledge with other colleagues and suggest product improvements.
  • Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A technical degree (preferably in Computer Science) or relevant experience in IT.
  • Professional work experience in software development, software testing, or in customer services.
  • Ability to analyze code written in modern programming languages.
  • Experience with various operating systems (Linux, Windows) and computer networks.
  • Knowledge of cloud and host virtualization technologies.
  • Strong analytical thinking with a structured approach to problem solving.
  • Team player with proactive attitude.
  • Excellent English skills, both oral and written.
Benefits

We offer a range of benefits, including:

  • Competitive compensation package.
  • Relocation support for those who wish to join us at one of our Austria locations.
  • Opportunities for professional growth and development.
  • A dynamic and international work environment.
  • Great Place To Work certified company.

We're an equal opportunity employer and welcome applications from diverse backgrounds and talents.



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