Technical Customer Success Lead for Digital Transformation Projects
Vor 4 Tagen
A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud, and security, we are the ideal partner for digital projects in medium-sized businesses.
We currently support more than 500 companies in their digital transformation journey.
Job SummaryThis is an exciting opportunity to join our team as a Technical Customer Success Manager Connectivity. As a key member of our Technical Customer Success Management Team, you will be responsible for coordinating with customers on various technical aspects of our M2M SIMs, device/network integration, and application integration.
Main Responsibilities:- Supporting and training customer service teams (L1) for new products and after-sales customer care, incident handling (L2), troubleshooting, and release/outage management.
- Excellent communication skills (German language proficiency is a must).
To succeed in this role, you will need:
- Excellent customer service, problem-solving, complain handling, and budget management skills.
- Coordination & project management skills.
- Strong time management skills.
The estimated salary for this position is around €60,000 - €80,000 per year, depending on your experience and qualifications.
About YouWe are looking for highly motivated individuals who share our passion for digital transformation. If you have a strong background in customer success, excellent communication skills, and a keen interest in technical aspects of our services, we would love to hear from you
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