Process Director for Corporate Customer Lifecycle
Vor 2 Tagen
The role involves overseeing customer lifecycle processes for corporate clients, focusing on delivering exceptional experiences. Key responsibilities include designing and improving end-to-end processes, collaborating with stakeholders, ensuring compliance, and promoting digitalization.
- Designing, documenting, and enhancing business processes
- Collaborating with customers, end-users, and product owners to define process improvements
- Providing expert support to stakeholders
- Ensuring process compliance through regular audits and controls
- Monitoring technological advancements and evaluating their impact
- Meeting process improvement and digital transformation targets
- Gathering customer feedback to drive process enhancements
- Creating strategic plans for processes and ensuring successful implementation
This position requires at least five years of experience in the banking industry, process improvement, or operations/sales with a focus on corporate customers. The ideal candidate should have in-depth knowledge of corporate customer needs, excellent communication skills, and the ability to present complex topics to diverse stakeholders.
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