Process Director for Corporate Customer Lifecycle

Vor 2 Tagen


Wien, Wien, Österreich Erste Bank Vollzeit
Job Description

The role involves overseeing customer lifecycle processes for corporate clients, focusing on delivering exceptional experiences. Key responsibilities include designing and improving end-to-end processes, collaborating with stakeholders, ensuring compliance, and promoting digitalization.

  • Designing, documenting, and enhancing business processes
  • Collaborating with customers, end-users, and product owners to define process improvements
  • Providing expert support to stakeholders
  • Ensuring process compliance through regular audits and controls
  • Monitoring technological advancements and evaluating their impact
  • Meeting process improvement and digital transformation targets
  • Gathering customer feedback to drive process enhancements
  • Creating strategic plans for processes and ensuring successful implementation

This position requires at least five years of experience in the banking industry, process improvement, or operations/sales with a focus on corporate customers. The ideal candidate should have in-depth knowledge of corporate customer needs, excellent communication skills, and the ability to present complex topics to diverse stakeholders.



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