Staff Field Applications Scientist

vor 1 Monat

Klagenfurt am Wörthersee, Kärnten, Österreich Illumina Vollzeit
About the Role

We are seeking a highly skilled Proteomics Field Applications Scientist to join our team in Europe. As a key member of our commercial team, you will be responsible for providing exceptional customer support and driving business growth.

Key Responsibilities:

  • Provide pre-sales activities support, including consultation on complex lab and experimental design, workflow implementation and data analysis and storage.
  • Partner with Commercial sales stakeholders to develop and execute strategic plans for winning new business, expanding current customer install base and ensuring customer and business success through consulting, workshops, presentations, demonstrations, and seminars.
  • Manage complex, large-scale customer workflow implementations/installations and assist with customer onboarding.
  • Conduct on-site/virtual customer trainings for Illumina portfolio in area of expertise (Proteomics).
  • Ability to manage high-priority projects and responsibilities to drive overall departmental goals.
  • Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations and utilizes intelligence regarding competitive intel to remove barriers and identify new sales opportunities. Support Illumina in making our customers the heroes.
  • Support internal stakeholders as subject matter expert to resolve customer complaints related to the Proteomics workflow. Assist in customer elevations and utilize appropriate internal resources to resolve customer issue and manage customer expectations.
  • Support New Product Introductions by providing alpha/beta test feedback, serve as departmental lead on product core teams, some activities include writing technical bulletins, SOPs, and internal training materials.
  • Evaluate risk of technical updates and provide guidance to regional field teams to effectively plan and communicate changes to internal and external stakeholders to drive customer success.
  • Lead departmental project teams; create regional strategies and activities to address support needs. Ensure project goals are aligned with business/departmental objectives and work collaboratively to drive successful execution of project plans, track, manage and communicate progress to team and stakeholders.
  • Participate and collaborate with Commercial function (Sales/Marketing/Support) to solicit competitive customer feedback, to understand competitor activities and innovations within the marketplace and to incorporate market trends into strategy development.
  • Demonstrate mentorship and coaching skills to junior members of the team and to colleagues.
  • Represent the company professionally, ethically, and morally at all times.

Requirements:

  • PhD in Molecular Biology or related scientific field or MS and some years of experience OR extensive work experience within biotechnology field
  • Excellent knowledge in proteomics and biomarker discovery
  • Strong experience with hands on work within a laboratory, molecular biology techniques and general lab best practices, experience with Novaseq 6000 or Novaseq X is a plus
  • Knowledge and experience in liquid handling automation systems
  • Strong knowledge and experience of genomics, sequencing applications, and Illumina's technology
  • Experience in proteomics data analysis, previous experience with Partek software is a plus.
  • Ability to communicate with a range of stakeholders at different levels both internally and externally
  • Outstanding written, verbal, presentation, and training skills, capable of conveying complex information with clarity.
  • Proven ability to resolve complex customer issues whilst maintaining positive customer relations
  • Strong analytical and problem-solving skills
  • Demonstrate a customer-first mindset to ensure customer success
  • Ability to work independently and collaborate within a team
  • Demonstration of ability to work with multiple stakeholders cross-functionally
  • Ability to successfully operate in a fast-paced, rapidly changing environment.
  • Capacity to maintain composure in stressful situations.
  • Must be willing to travel up to 50-60% across Europe

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