Field Service Technical Expert
Vor 2 Tagen
About Our Team
Semsysco GmbH is committed to bringing unique individuals and viewpoints together to achieve extraordinary results.
We believe it is essential for every person to feel valued, included, and empowered to achieve their full potential.
The Role
We are seeking an experienced Field Service Engineer to join our team, who will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
Responsibilities
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Troubleshoot and create customer response action plans to support customer needs.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Provide technical instruction and mentoring for more junior engineers.
Requirements
- Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
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